2024-04-25 08:00
In the rapidly evolving digital age, artificial intelligence (AI) stands out as one of the most revolutionary technologies, and central to its function and efficiency is data annotation. As… Read More
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Piton-global Blog
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Over the last decade, PITON has emerged as an industry leader in helping "high growth" enterprises acquire, manage and retain their best customers.
Over 90% of our business today is derived from providing world-class inbound call center services. We partner with clients to help them improve operating efficiencies, drive revenues and enhance the customer experience.
Our award-winning focus on operational excellence and innovation ensure continued success for both us and our clients, and allows the delivery of higher quality service at a substantially reduced cost. As organizations evolve in the increasingly competitive market place, and focus on their core competencies, PITON will innovate and grow with them, providing the tools for successful customer acquisition, management, and retention.
2024-04-24 10:00
Contact centers in the Philippines are increasingly recognized as key players in enhancing global customer relations, thanks to their innovative approaches and expert service delivery. This… Read More
2024-04-24 08:00
The global perception of the Philippines as the “Contact Center Capital of the World” is more than just a catchphrase; it’s a reflection of the nation’s meteoric rise… Read More
2024-04-24 08:00
In the competitive landscape of customer service, enterprises in Australia are not just focusing on the front lines but are also streamlining their back-office processes to enhance overall c… Read More
2024-04-23 08:00
In the realm of global business, India has consistently been a titan in the outsourcing sector, establishing itself as the preferred destination for a broad spectrum of Business Process Outs… Read More
2024-04-22 10:00
Customer support in the Philippines, primarily through its call centers, has become a global benchmark for excellence in customer experience (CX). This achievement is the culmination of the… Read More
2024-04-22 08:08
Redefining hospitality entails going beyond conventional service standards to create an environment where guest satisfaction is not just met but exceeded with distinctive approaches and pers… Read More
2024-04-22 08:00
The Philippines, with its growing reputation as a major hub for business process outsourcing (BPO), has tapped into a diverse array of sectors. Among them, the healthcare domain stands out… Read More
2024-04-21 08:00
India, often heralded as the world’s back office, has expanded its repertoire over the decades to position itself as a leading destination for contact center services. Harnessing a ble… Read More
2024-04-21 08:00
In the dynamic business environment of the United Kingdom, outsourcing call centre services has emerged as a strategic move for companies aiming to enhance their customer engagement and oper… Read More
2024-04-20 08:00
When you dial a helpline or chat with a support agent online, there’s a significant chance that the friendly voice or text you’re interacting with originates from the Philippines… Read More
2024-04-19 10:00
Customer service outsourcing to the Philippines has become a paradigm of excellence in the global business landscape, with contact centers in the country setting unprecedented standards. Thi… Read More
2024-04-19 08:00
India has long been synonymous with outsourcing, carving an unparalleled niche for itself on the global map. Yet, beyond the conventional IT and call center domains, back-office outsourcing… Read More
2024-04-19 08:00
Outsourcing call center requirements has become a strategic approach for companies aiming to enhance their competitiveness in today’s fast-paced business environment. By leveraging the… Read More
2024-04-18 08:00
The Philippines, with its strategic location in Southeast Asia and its growing reputation as an outsourcing powerhouse, has been steadily making waves in the realm of digital services. Among… Read More
2024-04-17 10:00
Back-office outsourcing to the Philippines has emerged as a crucial component in the strategy of global businesses aiming to enhance operational efficiency and streamline processes. The rise… Read More
2024-04-17 08:00
In the realm of customer service, call centres in Australia have emerged as pioneers, consistently setting new standards for excellence. Their approach, a blend of innovative practices, tech… Read More
2024-04-17 08:00
The allure of the Philippines in the outsourcing arena is undisputed. A thriving hotspot for a plethora of industries seeking externalized services, the archipelago stands out particularly f… Read More
2024-04-17 08:00
India, a vast subcontinent brimming with a rich tapestry of cultures, languages, and traditions, has become synonymous with outsourcing, particularly in the realm of customer service. With a… Read More
2024-04-16 08:00
In the world of customer service, the Philippines has carved a niche for itself as the hub of call center outsourcing. With its harmonious blend of skilled human resources, technological pro… Read More
2024-04-16 08:00
The outsourcing landscape in the United Kingdom is witnessing a significant shift with the growing prominence of call centres. This trend is reflective of the strategic realignment of busine… Read More
2024-04-16 06:29
The rise of e-commerce has revolutionized the retail landscape, presenting unique challenges and opportunities for businesses around the globe. Behind the seamless storefronts and the click… Read More
2024-04-16 06:29
As the insurance industry faces unprecedented pressures from technological advancement, shifting consumer expectations, and regulatory changes, companies are increasingly looking to back-off… Read More
2024-04-16 06:28
The global retail landscape is witnessing a dramatic transformation, driven largely by the burgeoning growth of e-commerce. This digital evolution is not just about the frontline—the s… Read More
2024-04-16 06:28
The dynamic world of global insurance is witnessing a significant transformation, driven by the growing need for efficiency and precision in claims processing and customer service. As insure… Read More
2024-04-16 06:27
In the dynamic world of tourism, where memorable experiences are the currency of success, Belize’s back-office outsourcing services have emerged as a pivotal element in enhancing the o… Read More
2024-04-16 06:27
In the realm of financial technology, the focus often gravitates towards front-end innovations—those shiny, user-friendly interfaces that promise seamless financial transactions and cu… Read More
2024-04-15 08:00
In the matrix of healthcare and technology, India has etched an indelible mark with its Healthtech Business Process Outsourcing (BPO) prowess. While healthcare globally faces challenges like… Read More
2024-04-14 08:00
In an age of digitization and rapidly changing consumer behaviors, the global insurance industry is facing an uphill battle. It’s not just about managing risks and ensuring policyholde… Read More
2024-04-13 08:05
In the grand tapestry of modern industries, Proptech stands out as a vibrant and innovative thread. A fusion of property and technology, Proptech signals the dawn of a new era in real estate… Read More
2024-04-12 10:00
Back-office outsourcing to the Philippines has become a strategic advantage for businesses looking to enhance their efficiency and streamline operations. This growth is anchored in the Phili… Read More
2024-04-12 08:00
India’s journey in the realm of technology has been nothing short of meteoric. As a country that’s home to a burgeoning tech-savvy population and numerous IT hubs, it has astutel… Read More
2024-04-11 08:00
The Philippines, known for its breathtaking beaches and hospitable culture, has also emerged as a powerhouse in the global Business Process Outsourcing (BPO) industry. Among the sectors reap… Read More
2024-04-11 08:00
In the United States, the use of Artificial Intelligence (AI) in customer journey mapping within contact centers is emerging as a transformative approach to enhance customer experience. Cust… Read More
2024-04-11 08:00
The concept of on-demand customer support in contact centers is ushering in a new era of customer service in the United States (US). In today’s fast-paced, digitally-driven world, cust… Read More
2024-04-10 10:00
Business process outsourcing to the Philippines has become a critical strategy for companies seeking to revolutionize their operational efficiency. The country’s rise as a premier dest… Read More
2024-04-10 08:00
India, with its vast talent pool, advanced technological infrastructure, and strategic geographical position, has been at the forefront of the global Business Process Outsourcing (BPO) indus… Read More
2024-04-10 08:00
Australian businesses are increasingly recognizing the critical role that contact centres play in optimising customer support. These centres are not just points of contact but pivotal hubs t… Read More
2024-04-09 08:00
The Philippines, historically recognized for its enchanting islands, vibrant culture, and a strong presence in the BPO sector, is undergoing a transformation. Beneath its serene exterior, th… Read More
2024-04-08 10:00
Business process outsourcing (BPO) to the Philippines has become a vital strategy for global businesses seeking to elevate their service offerings and operational efficiency. This trend capi… Read More
2024-04-08 08:00
India, a name synonymous with vibrant culture, historic landmarks, and diverse landscapes, is also globally recognized as the hub of call center operations. Since the late 1990s, the country… Read More
2024-04-07 01:00
The Philippines, renowned for its pristine beaches and rich cultural heritage, is fast evolving into an unexpected realm: biotechnology Business Process Outsourcing (BPO). The archipelago, w… Read More
2024-04-06 08:00
In Canada, where high standards of customer service are paramount, the focus on enhancing technical support has become crucial for achieving exceptional customer satisfaction. This focus ext… Read More
Finance And Accounting Outsourcing India: Harnessing Excellence In The Age Of Digital Transformation
2024-04-06 08:00
India, with its rich tapestry of culture, history, and innovation, has long been recognized as a hub of technical and business process prowess. In recent times, this has particularly manifes… Read More
2024-04-05 10:00
Technical support outsourcing to the Philippines has become a strategic move for global businesses looking to enhance their customer experience (CX) through cutting-edge technology and exper… Read More
2024-04-05 08:00
The Philippine archipelago, consisting of over 7,000 islands, is renowned worldwide for its stunning beaches, rich culture, and warm hospitality. However, in recent years, there’s anot… Read More
2024-04-04 08:00
India, with its rich tapestry of cultures, languages, and technological prowess, has rapidly emerged as a pivotal force in the digital arena, especially in artificial intelligence (AI) and m… Read More
2024-04-03 10:00
Back-office outsourcing to the Philippines has increasingly become synonymous with the integration of advanced technologies that elevate customer experience (CX) to unprecedented levels. Thi… Read More
2024-04-03 08:00
The financial technology (fintech) sector has been experiencing unprecedented growth over the last decade, revolutionizing traditional financial services and paving the way for digital innov… Read More
2024-04-03 08:00
In the competitive arena of customer service, businesses in Australia are increasingly focusing on enhancing back-office efficiency as a key pillar of excellence. This strategic emphasis is… Read More
2024-04-02 08:00
As the digital age advances, the importance of swift and accurate retrieval of medical records becomes paramount for healthcare providers worldwide. India, with its ever-evolving information… Read More
2024-04-01 10:00
Back-office services in the Philippines have become synonymous with cutting-edge technology, driving efficiency and effectiveness in business operations. The country’s strategic adopti… Read More
2024-04-01 08:00
In today’s digital age, where social media platforms, forums, and websites thrive, the necessity of moderating content to maintain the online ecosystem’s integrity is undeniable… Read More
2024-03-31 08:00
Nestled amidst its rich history, diverse cultures, and vibrant traditions, India stands as a modern-day behemoth in the global outsourcing sector. Over the past few decades, this South Asian… Read More
2024-03-30 08:00
The contemporary business landscape is witnessing a significant transformation in back-office operations, with contact centers playing a pivotal role in this revolution. Traditionally, these… Read More
2024-03-30 08:00
Navigating the complex landscape of compliance and regulation in back-office operations is a critical task for Australian businesses. Adherence to legal standards and regulatory requirements… Read More
2024-03-30 08:00
Nestled in the heart of Southeast Asia, the Philippines has emerged as a formidable contender in the global outsourcing arena. The archipelago, known for its picturesque beaches and rich cul… Read More
2024-03-29 10:00
Tech support outsourcing to the Philippines has become a pivotal strategy for businesses globally, aiming to enhance customer experience (CX) through technology-driven solutions. The Philipp… Read More
2024-03-29 08:00
India’s rapid ascent as a global leader in Business Process Outsourcing (BPO) is no secret. The subcontinent’s journey, from being just a low-cost outsourcing destination to a po… Read More
2024-03-28 08:00
The global demand for cloud-based solutions has witnessed an unprecedented surge in recent years, with Software as a Service (SaaS) reigning supreme in this transformative phase of the digit… Read More
2024-03-27 10:00
Call centers in the Philippines are increasingly harnessing advanced technologies to drive customer satisfaction, setting a new benchmark in the global outsourcing industry. The strategic in… Read More
2024-03-27 08:00
India has always been at the forefront of the outsourcing revolution, offering a myriad of services that cater to the global market’s ever-evolving demands. Among these, contact center… Read More
2024-03-27 08:00
Striking a perfect balance between automation and personalization has emerged as a pivotal operational strategy for contact centers in Canada. This balance is essential for achieving the dua… Read More
2024-03-26 08:00
The Philippines, long recognized for its strengths in the BPO sector, has pivoted seamlessly into a new and increasingly critical domain: data annotation. This niche, yet essential realm in… Read More
2024-03-26 08:00
In an age where technology often takes center stage, call centres in Australia are championing a human-centred approach to customer support. This approach places the customer and their exper… Read More
2024-03-25 10:00
Call center services in the Philippines have set global standards in customer interaction, combining advanced technology with skilled workforce proficiency. This unique blend is revolutioniz… Read More
2024-03-25 08:00
The landscape of outsourcing contact centers has undergone significant transformations in the post-pandemic world. The global health crisis not only accelerated the adoption of new technolog… Read More
2024-03-25 08:00
India’s journey in the realm of Business Process Outsourcing (BPO) is a riveting chronicle of evolution, determination, and strategic growth. Over the years, the country has transition… Read More
2024-03-24 08:00
In an age where businesses aim for leaner operations, yet demand maximal efficiency, the Philippines has emerged as a prominent beacon in the realm of back-office outsourcing. While the char… Read More
2024-03-23 08:00
India, a melting pot of cultures, traditions, and languages, has always been synonymous with diversity. Home to over a billion inhabitants and boasting an astonishing 22 officially recognize… Read More
2024-03-22 20:39
In the global outsourcing arena, Colombia is rapidly gaining recognition for its call center services, which seamlessly combine advanced technology, an enhanced customer experience (CX), and… Read More
2024-03-22 10:00
Call centers in the Philippines are increasingly utilizing advanced technology such as Natural Language Processing (NLP) to revolutionize customer experience (CX). NLP, a branch of AI, has b… Read More
2024-03-22 08:00
The Philippines, an archipelago adorned with white-sand beaches and crystal-clear waters, has emerged as more than just a popular tourist destination. Over the past few decades, it has solid… Read More
2024-03-21 08:00
India’s trajectory in the call center domain has been nothing short of a global success story. Over the years, the nation has established itself as a premier destination for call cente… Read More
2024-03-20 10:00
Call center outsourcing to the Philippines has become a hallmark of excellence in the global market, largely due to the harmonious integration of various advanced technologies. These technol… Read More
2024-03-20 08:00
In the highly competitive world of call center operations, especially in a customer-centric market like Canada, integrating customer feedback into a continuous improvement framework has beco… Read More
2024-03-20 08:00
The archipelago of the Philippines, with its vibrant mix of cultures and breathtaking landscapes, has long been a favorite destination for travelers. But beyond its beaches and bustling citi… Read More
2024-03-19 08:00
India, with its rich tapestry of culture, tradition, and technological prowess, has carved a distinct niche in the global customer care outsourcing arena. Rooted deeply in its ethos of hospi… Read More
2024-03-19 08:00
Australian customer service sectors, particularly in call centres, are striking an impressive balance between automation and personalisation. This equilibrium is crucial in today’s fas… Read More
2024-03-19 08:00
In the United States, call centers are increasingly focusing on measuring customer effort as a key indicator of service quality and customer satisfaction. Customer effort score (CES) is a me… Read More
Call Center Services In The Philippines: A Technological Convergence Enhancing Global Communications
2024-03-18 10:00
Call center services in the Philippines have transcended traditional boundaries, becoming a global epitome of technological convergence and exceptional customer communication. The industry&r&hell…Read More
2024-03-18 08:00
Nestled in the heart of Southeast Asia, the Philippines has emerged as a formidable player in the global outsourcing industry. While call centers and customer support functions have been its… Read More
2024-03-17 08:00
The rise of the Philippines in the customer service outsourcing sector is no serendipitous event. Historically, its close ties with the United States have led to a cultural alignment that tr… Read More
2024-03-17 08:00
The trend of outsourcing call centre operations has gained significant momentum in Australia, especially in the realms of customer service and technical support. This strategic move allows b… Read More
2024-03-16 08:00
India, often referred to as the world’s back office, is undeniably a cornerstone in the outsourcing industry. Over the past few decades, it has meticulously crafted its reputation as t… Read More
2024-03-16 08:00
In the United States, the landscape of call center services is undergoing a remarkable transformation. This evolution is not just about technological advancements, but also about changing co… Read More
2024-03-16 08:00
In the realm of customer service, the role of emotional intelligence (EI) is becoming increasingly recognised as a critical factor for success, especially in Australia’s diverse and dy… Read More
2024-03-15 10:00
Technical support outsourcing to the Philippines has become a strategic choice for businesses globally, driven by the synergistic combination of specialized services, advanced technology, an… Read More
2024-03-15 08:00
In today’s digital landscape, where billions of pieces of content are generated every second, the need for diligent content moderation becomes paramount. The Philippines, with its stra… Read More
2024-03-15 08:00
In call centre outsourcing in the United Kingdom, a pivotal shift is occurring, steering businesses towards prioritising customer experience (CX) rather than just focusing on cost savings. W… Read More
2024-03-14 08:00
India’s retail sector has been undergoing a seismic shift in the past few decades, transitioning from traditional brick-and-mortar models to intricate online ecosystems. As this transi… Read More
2024-03-13 10:00
Multilingual call centers in the Philippines have become a beacon of excellence in omnichannel customer engagement, catering to a diverse global clientele. The country’s unique ability… Read More
2024-03-13 08:00
The Philippines, a vibrant Southeast Asian country, has carved a niche for itself in the realm of contact center services. Its strategic positioning in the global BPO market is not by accide… Read More
2024-03-12 08:00
In the evolving world of customer service and business process outsourcing, Colombia is swiftly carving a niche with its call center services, which adeptly blend advanced technology, superi… Read More
2024-03-12 08:00
Australian call centres are increasingly leveraging data to revolutionize customer support, setting new benchmarks in service excellence. In an era where data is king, these centres are util… Read More
2024-03-12 08:00
India, often hailed as the IT behemoth of the East, has been at the forefront of software innovation and services for decades. As the digital landscape shifted towards Software as a Service… Read More
2024-03-12 08:00
India’s reputation as the ‘back office’ of the world is not unfounded. Over the years, its vibrant BPO (Business Process Outsourcing) industry has catered to a myriad of se… Read More
2024-03-11 10:00
Multilingual customer service in the Philippines is playing a pivotal role in bridging communication gaps in global business. With its unique blend of linguistic diversity, cultural adaptabi… Read More
2024-03-11 08:00
Golden sunsets, pristine beaches, and… a bustling business process outsourcing industry? When one thinks of the Philippines, the initial imagery might revolve around its natural wonde… Read More
2024-03-10 08:00
The landscape of customer support in the United States is undergoing a significant transformation, with the scaling of remote contact center workforces emerging as a key trend. This shift, a… Read More
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