2010-08-17 22:43
To define a target market for your business plan, you should research the potential buying audience for your product. This could range from millions of people if you are starting an onl… Read More
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Business Efficiency Strategies | Customer Loyalty Solutions | Customer Service Accountability
2010-08-11 21:03
A business plan is not a stagnant document; it is an evolving guide that you should refer to throughout the life of your business. You should update your business plan at least twice a year… Read More
2010-08-04 01:10
Creating a culture of service, performance, and operational excellence does not happen by chance. It takes a sound, systematic process, implemented throughout the organization, to create su… Read More
2010-07-27 16:27
New Ways Hotels Track You & Your Complaints – from www.WSJ.com .
You might think that the only ones following your online musings are your mom and college pals. But if they i… Read More
2010-07-21 18:46
A Guest Post from InfusionSoftBlog:
Thought leadership is a critical component to an effective, modern marketing strategy. For small businesses especially, it’s one of the b… Read More
2010-07-14 12:45
This article has been excerpted from The Power of Loyalty by Roger L. Brooks.
The best way to motivate customer behavior is to provide an incentive or reward for that mot… Read More
2010-07-08 23:06
Are yours updated or out of date?
Have you taken a serious look at your customer relationships recently? If not, now would be a good time.
Recently, IBM polled more than 1500 CEOs, general m… Read More
2010-07-07 18:27
It’s no secret that small businesses in the United States play a huge role in the state of our economy. According to the Small Business Administration (SBA) small businesses make up mo… Read More
2010-06-30 20:47
Commit to High Standards and Communicate Them to Employees
Customer service starts at the very top – Set your standards high, and let your employees know they are non-negotiable. &hell…Read More
2010-06-24 22:15
This is the third and final installment regarding Massey Services. In the previous two posts, I expressed displeasure and even shock regarding their customer service.&nb&hell…Read More
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