Austin, Texas Bunkhouse
About our Company:

Originally a 1930s ultra-modern motor court, Hotel San José was transformed into 40-room urban bungalow-style accommodations hidden behind stucco walls amidst lush garden courtyards on South Congress Avenue. Considered the quintessential Austin hotel experience, San José is more than just a place to stay. The courtyard serves as a gathering place and community hub for locals and visitors thanks to its cravable cocktails and beloved happenings, including the annual South x San Jose concert series and over-the-top Halloween party. Steps away from Jo's Coffee, our local coffee purveyor and coveted people-watching spot, we're happy to host all who are interested in slowing down for a stay.

Hotel San José is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San José, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, The Phoenix in San Francisco, California, Hotel San Cristóbal in Baja, Mexico and Shady Villa in Salado, Texas.

We're looking for:

Hotel San Jose is looking for a Lounge Server who will will welcome patrons, seat them at tables in the Courtyard or lounge, and direct them to a menu to begin service. This person must be knowledgeable and up to date on current food and beverages offered at The Lounge.

Knowledge, Skills, and Abilities:

• High School diploma or general education degree (GED).
• 1-2 years of related experience in the hospitality or service industry
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to understand other computer programs (i.e., Point of Sale)
• Ability to apply concepts of math including addition, subtraction, multiplication, division, and algebra, using whole numbers, common fractions, and decimals.

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist in implementing corrective measure when necessary
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Greet guests and seat them at tables or in waiting areas
• Assign patrons to tables suitable for their needs
• Provide guests with menus and water
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints
• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Inform patrons of establishment specialties and features
• Operate POS systems to accept payments for food and beverages
• Prepare receipts after establishments close
• Coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• Take beverage orders from patrons for bartenders to build
• Explain how various menu items are prepared, describing ingredients
• Run prepared food & drinks to patrons
• Set up and break down courtyard area to lounge standards
• Serve snacks or food items to customers as requested or submit orders to Kitchen
• Assist bartender by mixing ingredients to prepare and garnish cocktails and other beverages according to Bunkhouse standards when they are in need
• Clean glasses, utensils, and lounge equipment
• Help plan and organize the menu and operations of the Cocktail Lounge or Bar
• Collect CC payment for all orders taken
• Check identification of customers to verify age requirements for purchase of alcohol
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
• Maintain a high level of cleanliness and safety in the work area

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.