ChatGPT is on everyone's minds. A number of experts consider the dynamic development of the AI Machine to be "historic" and a "real Internet revolution”. And indeed, the disruptive potential of the controversial language model seems enormous. For customer service, as well? In the following, we look at the example of Helvetia and the possibilities that Chatgpt already offers in customer service. The bottom line is: the machine and the performance it delivers is only as good as the human who controls it. And that is a good thing.