2024-04-26 08:22
You may already have heard of Knowledge Management. It’s become an essential field of practice for profit-driven businesses and non-profit organizations alike, since you can gain many… Read More
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Create Self-service Knowledge Bases For Customer Support - Document360 Blog
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Document 360 is a knowledge management system to create private or public knowledge bases. It is used to collect, organize, retrieve, and share data to address both customer issues and employee reference. Knowledge base software falls under the realm of customer support and it helps companies with their customer self-service. In our blog page we keep you updated on the latest trends such as experts reviews, podcast, best practices, important factors and tips to optimize and write support and tech documents.
2024-04-19 05:47
Many of the software documentation contains code snippets to help developers get started quickly. Code snippets play a vital role in helping developers understand the functionality of the pr… Read More
2024-04-15 12:42
In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance document… Read More
2024-04-12 06:22
Technical writers are a rare breed of professionals who are capable of articulating complex concepts in simpler terms. Being a technical communicator comes with a huge responsibility of ensu… Read More
2024-04-10 13:00
In the knowledge base platforms, the glossary serves as an important component. This offers a complete view of the key phrases or terminology to understand the content. The significance of t… Read More
2024-04-05 12:35
Representation of complex information can be done effectively through text in the form of tables. The table provides an elegant way to condense a lot of information and present it in a visua… Read More
2024-03-29 10:24
Have you ever wondered how these lab technicians get training to use the new devices?
Though they attend in-person training, they need user manuals handy that comply with regulatory require… Read More
2024-03-29 05:55
If you’re running a call center, you’ll undoubtedly have encountered spikes in call center volume over time. Unfortunately, it’s not an option to simply avoid picking up th… Read More
2024-03-28 16:02
If your business is struggling with:
Reduced employee agility and productivity
Lack of employee satisfaction
Decreased profits
It is time you create an operational improvement guide… Read More
2024-03-28 11:52
The business world is becoming increasingly competitive, and business owners need that extra dose to stay ahead of the curve. Modern customers have higher expectations that’s harder to… Read More
2024-03-27 10:09
If you’re signing up for a new insurance policy, how do you want to feel when you get through the door?
Reassured, trusting, hopeful. You’re seeking peace of mind from your insu… Read More
2024-03-27 06:46
Game design is one of the most exciting industries to work in at the moment. It’s your job to entertain millions of people around the world, providing hours of enjoyment. Not to mentio… Read More
2024-03-27 06:33
Credit unions play a crucial role in shaping individuals’ financial well-being, yet ensuring each member feels genuinely valued.
Whether visiting a branch or opting for digital bankin… Read More
2024-03-18 12:54
In our latest episode of the Knowledgebase Ninjas podcast, Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creat… Read More
2024-03-08 15:37
Collaborating digitally and remotely is essential for today’s hyper-connected and often-distributed teams. Adopting intuitive and easy-to-use software is a priority for businesses that… Read More
2024-03-01 06:37
Two titans of the knowledge and collaboration tool market, Confluence and SharePoint, may spring to mind when you’re brainstorming how to share knowledge and move projects forward in y… Read More
2024-02-29 14:28
Money is a very sensitive topic for almost everyone. When customers newly open a bank account, they are skeptical and already second-guess the bank. It’s the bank’s job to take a… Read More
2024-02-29 13:08
Whether you’re teaching users how to use your product or complete a process – the method of writing step-by-step instructions should be determined by a style guide. Clarity and c… Read More
2024-02-29 12:53
According to you, what is the one thing that can lead your product-based organization towards success?
It is the team’s knowledge that deeply understands your product offering.
Produ… Read More
2024-02-29 12:35
When working on creating documentation, as technical writers do you still face challenges in maintaining consistency, style, collaboration, and version control? If you are nodding your head… Read More
2024-02-29 11:41
When you think of client onboarding in wealth management, you may picture a white-glove onboarding scenario in which a financial advisor personally guides the customer through the setup proc… Read More
2024-02-28 16:46
When done right, standard work instructions (SWIs) can take your company from sluggish to superhuman. We’re talking about better processes, improved communication, and happier employee… Read More
2024-02-28 16:26
Perhaps no field is associated more with documentation than software. As a result, many types of documentation are essential for software development. You might have heard of user documentat… Read More
2024-02-28 16:11
How would you react when:
The majority of workers (81%) say their physical safety is essential to them, but only 58% believe their physical safety is critical to their employer.
At a… Read More
2024-02-23 10:11
According to the European Union or Food and Drug administration ( United States) before putting your medical device on the market, you must:
Prepare a medical device technical file, aka tec… Read More
2024-02-20 12:43
In our latest episode of the Knowledgebase Ninjas podcast, David Ingram, Senior Technical Writer at Medalia, discusses the best practices and challenges involved in migrating to a new docume… Read More
2024-02-06 11:12
In our latest episode of the Knowledgebase Ninjas podcast, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He she… Read More
2024-01-31 11:02
What obstacles do you face when creating Process Documentation? I understand there is a big list, but I can pinpoint some of the common challenges — finding the right tool, collaborati… Read More
2024-01-30 07:55
Every business revolves around repeatable processes that ensure the successful and streamlined running of the company. Any company, big or small, must implement processes that allow all the… Read More
2024-01-29 13:36
Inclusivity should be at the forefront of your mind when designing any website, which means maintaining accessibility for all users wishing to use your site. Web accessibility should not be… Read More
2024-01-24 09:11
We all know conventional ways of answering customer queries will not satisfy today’s customers. The speed at which customers expect to find solutions is increasing every day. To give a… Read More
2024-01-22 08:32
“Ask Eddy” is the Generative Artificial Intelligence (GenAI) that helps your customers get answers to their questions based on your knowledge base content. Eddy provides an accur… Read More
2024-01-19 10:25
How do you communicate and share your best practices with your suppliers? How do you ensure the supplier is aware of your benchmarks? If you are grappling to answer this, do not worry; this… Read More
2024-01-19 07:05
Is your workplace lacking directions? How do you steer your team to complete the task effectively? If you are struggling to answer this, then this blog is for you.
Every organization needs… Read More
2024-01-17 12:44
If you’re reading this blog, it’s probably for one of two reasons: you work on the engineering side and refer to the knowledge base for design solutions or work on the maintenanc… Read More
2024-01-11 11:20
Artificial intelligence is going to be ubiquitous. There is a big shift in the way in which content consumers are utilizing your knowledge base. This is propelled by technological innovation… Read More
2024-01-08 12:57
Eduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights th… Read More
2024-01-05 10:25
When 2023 began, we aimed to give the product a fresh look to boost customer experience. But somewhere along the journey, we realized that we had to rebuild the product from the ground up to… Read More
2023-12-29 12:53
Are you facing trouble with a poor patient satisfaction score? Are they not happy with your healthcare process? Then this guide is for you.
We all agree on the point that access to healthca… Read More
2023-12-29 05:11
Do you have a new product to share in the market that’s ready to be subscribed and used by your target audience?
Great!
Like any service provider, you decide to walk your users throu… Read More
2023-12-27 13:14
Whether you are a seasoned technical writer or a newcomer to the field, attending conferences and professional development events is critical for growth. Such events help you upskill yoursel… Read More
2023-12-21 16:53
In any professionally run, competitive organization, there are clearly defined processes for every step, transaction, and procedure, to ensure that projects are executed efficiently. Process… Read More
2023-12-05 07:22
Sofia Emelianova, Senior Technical Writer at Google, talks about challenges faced by technical writers and techniques for crafting high-quality product documentation.
About Sofia
Sofia&r&hell…Read More
2023-11-29 12:31
Capturing and retaining information may not be commonly linked to the hospitality sector, but effective Knowledge Management is essential for delivering an exceptional customer experience an… Read More
2023-11-28 06:57
AI is an accelerating phenomenon from a technological perspective that inevitably arrived, and now it’s advancing much more rapidly. Innovation has been part of our culture; we’v… Read More
2023-11-15 12:44
In SaaS businesses, data distributed across multiple systems, databases, and software tools can cause problems and inefficiencies. Say in project management, having a single source of truth… Read More
2023-11-15 11:13
Introduction
One of the main functions of a SaaS product company is to provide support for its customers. This “support” function plays a critical role in customer satisfaction… Read More
2023-11-03 16:53
Exploring the enhanced features and user-centric innovations in Document360 2.0
The upgrade to Document360 version 2.0 was a faceted approach driven by a commitment to user-centric design… Read More
2023-11-01 11:49
You might be wondering what the difference is between a tool like Document360 and using the DITA XML structured authoring system. After all, they are both used to create documentation for us… Read More
2023-10-30 12:19
In the ever-evolving landscape of knowledge sharing and information management, contributors play a pivotal role in crafting and curating content. The dynamic world of knowledge bases demand… Read More
2023-10-30 07:05
One fundamental aspect of modern workplace culture is—the employee intranet. With the world steadily moving digital, a growing number of workspaces moving remote and offices expanding… Read More
2023-10-27 14:09
Introduction
Google has been dominating the search engine market for decades. It is simple to use as anyone can type their intent search keyword, and Google brings thousands of relevant web… Read More
2023-10-27 13:46
Table of Contents
Definition of IT Documentation Software
The Role of IT Documentation in DevOps
Understanding DevOps Principles
How IT Documentation Supports DevOps
Benefits… Read More
2023-10-25 08:58
Content holds immense significance for freelancers, small enterprises, medium-sized businesses, and large corporations alike. Not only do you need it to engage and educate your customers and… Read More
2023-10-25 07:05
Knowledge management systems play a huge role in the FMCG industry by allowing industry leaders to stay up to date with market trends and buyer journeys and allow them to make good decisions… Read More
2023-10-20 11:07
GenAI, or generative AI, has many applications outside of writing, such as developing products and designing new drugs. Still, technical writers might be interested in using its capabilities… Read More
2023-10-19 08:34
Accounting firms are used to dealing with numbers, but they may be less comfortable when it comes to documentation. Performing accounting functions is critical for clients reliant on your co… Read More
2023-10-13 07:07
Do you know that organizations with strong onboarding processes can increase retention by 82%? This makes you question how much you’re paying attention to the process of training new h… Read More
2023-10-12 09:20
The reasoning behind why software development teams make the choices that they do for software architecture is often lost. New team members are often mystified as to why developers have chos… Read More
2023-10-12 06:01
Communication with customers is of the utmost importance and development teams shouldn’t just leave this task to marketing and sales. Even the development team should reach customers t… Read More
2023-10-09 05:28
Beatriz Mejia, Technical Writer at Ben Fatto shares her insights on how an individual’s background in different fields can influence their approach to technical writing. She further el… Read More
2023-10-04 11:29
If you’ve arrived on this blog, chances are that you are searching for the right strategies and tips to get accurate ChatGPT responses for your FAQs.
That also means you might have tr… Read More
2023-09-30 13:30
Effective customer service plays a critical role in the success of any business. It goes beyond well-thought-out interactions; it’s about equipping your customer service team with prod… Read More
2023-09-30 06:18
Here’s a customer experience stat: 79% of Gen Z find the presence of knowledgeable sales representative to be a factor that enhances the attractiveness of making a purchase. Product kn… Read More
2023-09-30 05:49
Organizations looking to manage their online documentation or knowledge bases for their products and services, to support their customers and employees, are left with too many platforms and… Read More
2023-09-29 14:07
Documentation is an important part of software development, and so is test documentation. You need to ensure your software works effectively for your end users and fulfills its intended purp… Read More
2023-09-29 14:02
Technical writers are primarily responsible for writing technical content. They need to document products that might be hard for users, especially technology. For that purpose, many hours ma… Read More
2023-09-29 10:15
In the obscure world of API development and documentation, simplicity, accuracy, and ease of use are not just preferences—they are necessities. Developers are akin to modern-day wizard… Read More
2023-09-29 09:56
Remote working has become a prevalent and often necessary mode of work for many people in the current stage, influenced significantly by the COVID-19 pandemic.Now you don’t have to com… Read More
2023-09-28 12:46
Knowledge management in the oil and gas industry became popular during the late 1990s and has continued ever since. Managing your knowledge, spreading it evenly throughout the organization a… Read More
2023-09-20 13:44
In the crowded digital marketplace, where a multitude of products and services compete, the need for a user-friendly and thorough instruction manual has grown significantly. Such a manual is… Read More
2023-09-20 12:42
All product or service companies make some information available to the public to create a sense of transparency and showcase their competitive edge. Many businesses invest in a dedicated pl… Read More
2023-09-15 11:53
Organizations looking to manage their online documentation or knowledge bases for their products and services to support their customers and employees are left with too many platforms and to… Read More
2023-08-31 10:28
Creating user-friendly documentation requires the right tools, and different teams will have different requirements. Certain organizations with a large amount of content published to differe… Read More
2023-08-31 10:28
Customers in need of help are likely to turn to your knowledge base, as are employees looking up policies and procedures. And a knowledge base can’t be thrown together with any old sof… Read More
2023-08-31 10:22
Documenting your content creation processes doesn’t have to be stressful and complicated. With proper mastery and implementation of documentation version control, you can manage the se… Read More
2023-08-31 06:30
Organizations looking to manage their online documentation or knowledge bases for their products and services to support their customers and employees are left with too many platforms and to… Read More
2023-08-31 06:29
What’s the one resource you associate with universities and other learning institutions? Knowledge.
These academic institutions are a treasure trove of knowledge, insights, and intell… Read More
2023-08-30 05:42
TL; DR
Organizations looking to manage their online documentation or knowledge bases for their products and services to support their customers and employees are left with too many pl… Read More
2023-08-29 05:31
As more and more companies and organizations have moved towards remote work, the need to collaborate remotely on documents has become ever more pressing. Even within a shared workplace, empl… Read More
2023-08-29 04:24
Do you have too much employee and organizational information to manage?
Are employees constantly complaining about how they aren’t getting the right information about a company policy… Read More
2023-08-25 09:29
With the rise of global expansion and the need to manage complex processes, Aeronautical knowledge management in aviation has become an integral aspect of the industry. Through practical kno… Read More
2023-08-22 09:54
An Introduction to ChatGPT
The buzz around ChatGPT is not fading soon. It’s now a staple in almost all industries, from banking to marketing. Now we are talking about its use case in… Read More
2023-08-16 13:49
Introduction
Generative Artificial Intelligence (AI) based technology changed the way we find information. Instead of putting in a search keyword and browsing through several search results… Read More
2023-08-07 10:34
As a SaaS product that operates in a multi-tenant environment, it serves multiple users simultaneously, each with varying demands and usage patterns. Conducting load tests allows us to simul… Read More
2023-07-31 14:36
Introduction
Have you ever wondered why many organizations have customer centricity as their corporate value but do not have an intuitive documentation site for their product and services?… Read More
2023-07-31 09:17
Customers need the knowledge at their fingertips, especially in the fast-paced and highly competitive e-commerce industry. The right information could be the difference between a sale and ca… Read More
2023-07-28 10:50
Document localization allows companies to connect seamlessly with global audiences and build meaningful relationships.
Table of Contents
What is Document Localization?
Differences… Read More
2023-07-27 04:23
In the energy sector, a new paradigm unfolds, driven by an ardent commitment to embrace sustainable innovations for a cleaner and more liberated future. From adopting new renewable sources o… Read More
2023-07-26 13:55
Many documentation teams are interested in Docusaurus, especially if they are documenting a software product. Docusaurus is very exciting for teams who want the flexibility of using an open… Read More
2023-07-25 11:23
APIs (Application Programming Interfaces and SDKs (Software Development Kits) are essential components in modern software development, often used in conjunction to enhance efficiency and cap… Read More
2023-07-20 13:54
Sometimes, one of the challenges with development teams who adhere to the agile methodology is the view that documentation could be a better use of time. And there are indeed instances where… Read More
2023-07-20 13:13
The question of where and how to host your knowledge base is an important concern for companies who want to optimize their content delivery for their customers or internal users. Documentati… Read More
2023-07-18 05:30
As we venture into the third quarter of 2023, we are excited to present you with a slew of groundbreaking features that aim to elevate your documentation experience to new heights. Our team… Read More
2023-07-05 10:17
Mark Wentowski, API documentation Specialist, at TechWriteX, talks about the various components, challenges, and best practices in the API documentation space.
About Mark
Mark’s Li… Read More
2023-06-30 12:22
The use of generative AI is here to stay, as it has begun to gain widespread acceptance and attention across various industries in the last decade. With the introduction of ChatGPT, the most… Read More
2023-06-30 07:46
In today’s knowledge-driven economy, organizations are increasingly recognizing the need of efficiently managing their intellectual assets. Research conducted by the APQC (American Pro… Read More
2023-06-28 08:32
The emergence of Generative technologies such as ChatGPT has changed the game in which technical writers produce content. Large Language Models are text hungry and need more text to understa… Read More
2023-06-27 08:43
Let’s talk from a customer’s perspective today! We’ll start with a situation.
Imagine yourself in a customer’s position. You start your journey on a website, browsin… Read More
2023-06-26 12:29
We all know the surge of Artificial Intelligence since the 2010s and its impact in aiding people – ranging from our daily usage devices to predicting the natural calamity of the 2050s… Read More
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