I recently had the pleasure of joining James Kernan for a deep dive into sales and marketing strategies specifically for Managed Service Providers (MSPs). During our conversation, we explore… Read More

Co-managed IT contracts can be a brilliant way to bridge the gap between internal IT teams and an MSP. It’s like having two teams at bat, ready to tackle every IT problem that comes yo… Read More

So, you’ve been promoted from tech to service manager at your MSP. Congratulations! And good luck, because you’re in for a wild ride. The jump from fixing tickets to managing peo… Read More

So, you’ve decided it’s time to invest in marketing for your Managed Service Provider (MSP) business. You’re picturing leads flooding in, phones ringing off the hook, and y… Read More

Starting up a Managed Service Provider (MSP) is hard work. Keeping it profitable? Even harder. That’s where stacking new lines of business on top of your core offerings can make a big… Read More

So, you’re the dispatcher at an MSP, the unsung hero who keeps the chaos at bay and the trains running on time. You’ve mastered the art of juggling technician schedules, keeping… Read More

So, you’re thinking of going solo in the world of managed services? Becoming a 1-man MSP can be a fulfilling journey filled with independence, flexibility, and the joy of being your ow… Read More

If you’re an MSP, you’ve probably faced this scenario more times than you’d care to admit: You present your proposal, and suddenly, your prospect looks like they’ve s… Read More

When it comes to search engine optimization (SEO), many Managed Service Providers (MSPs) find themselves floundering like a fish out of water. Despite their technical expertise, they just ca… Read More

For smaller MSPs, after-hours support can be more trouble than it’s worth. Larger MSPs might offer 24/7 support as a premium service, but for many smaller operations, trying to cover a… Read More

Let’s be honest—I don’t do well working from home. When I started Giant Rocketship, I thought I could do my best work in pajamas, surrounded by a mountain of coffee cups. S… Read More

In the world of IT, downtime can feel like a mythical creature—rare, elusive, and often spotted only in the wild imaginations of tech managers. But when it does happen, it’s impo… Read More

Referrals are like the holy grail for Managed Service Providers (MSPs). When a happy customer tells their network about your amazing service, it’s a win-win for everyone. Now, imagine… Read More

In the world of Managed Service Providers (MSPs), the names you give your helpdesk roles can have a bigger impact than you might think. Sure, it might be tempting to jazz things up with titl… Read More

As any Managed Service Provider (MSP) knows, the number of support tickets per endpoint can be a critical metric. More tickets often mean more headaches, both for you and your clients. The g… Read More

The ASCII Group targets independent MSPs, VARs, and solution providers looking for a community that provides networking opportunities, vendor discounts, and educational resources. ASCII focu… Read More

For Managed Service Providers (MSPs), PowerShell is the Swiss Army knife of IT tools. It’s versatile, powerful, and a little dangerous if not used correctly—kind of like giving a… Read More

Onboarding a new client is like setting up a first date—you want to make a great impression, cover all the important bases, and ensure they’re happy to see you again. But unlike… Read More

Ever wondered what it’s like to pitch your product to a room full of potential buyers who are secretly sizing you up, all while trying not to trip over your words—or your own fee… Read More

Dustin Puryear, the visionary behind Giant Rocketship, was recently featured in a podcast interview where he shared the exciting journey of his company, from its inception to becoming a game… Read More

As Managed Service Providers (MSPs) strive to deliver comprehensive IT strategies that align with their clients’ business goals, having a robust IT roadmap software is crucial. This gu… Read More

As a Managed Service Provider (MSP) dealing with multiple clients, monitoring becomes even more critical—and complex. Each client might have different needs, systems, and security requ… Read More

Quarterly Business Reviews (QBRs) What it is: A Quarterly Business Review (QBR) is a structured meeting held every three months between an MSP and their client to review the past quarter… Read More

So, you’ve hired a new employee, and they’ve signed an agreement that explicitly says they have no authority to sign contracts on behalf of your Managed Service Provider (MSP). S… Read More

You’ve heard it a million times: “We need to be proactive, not reactive!” But if you’re in the MSP world, you know the truth is that you’re often both. Whether… Read More

If you’re an MSP, you’ve probably spent more time than you’d like to admit trying to figure out how to name computers. It seems simple, but once you’ve got hundreds (… Read More

Congrats! You’ve sold your MSP. You’re no longer dealing with never-ending tickets, irate clients, or the looming fear of a ransomware attack at 2 am. So, what’s next? Befo… Read More

In the wild world of Managed Service Providers (MSPs), leadership comes in two main flavors: Technical Leaders and People Leaders. Both have their place, but if you’re running a helpde… Read More

As a Managed Service Provider (MSP), you know that offering value to your clients isn’t just about fixing what’s broken—it’s about knowing what could break, what alre… Read More

So, you’re an MSP, and a client asks you to manage something new—let’s say an Azure database tenant. Exciting, right? But then reality sets in: how do you price a managed s… Read More

So, you’ve got your MSP business humming along nicely, and you’re ready to take the plunge into a new market. But before you start ordering “Welcome to [New City]” ba… Read More

So, you’re running an MSP, and you’ve reached that inevitable crossroads: how the heck do you handle hardware for your customers? You know, those pesky desktops, laptops, servers… Read More

Here are some additional vendors that provide SaaS solutions for Office 365 backups, including email, SharePoint, OneDrive, and other services: Veeam – Offers Veeam Backup for Micro… Read More

So, you’ve decided to start a Managed Service Provider (MSP) business. Maybe you’re coming from a solid IT background, or perhaps you’ve just realized that being an MSP mea… Read More

You know that one drawer in your office where you toss random cables, old USB drives, and maybe even a forgotten stress ball or two? Ignoring Google My Business (GMB) is kind of like that. Y… Read More

Join Dustin Puryear from Giant Rocketship as he discusses how to use Autotask User Defined Fields (UDFs) and Autotask Workflow Rules (WFRs) to track First Contact Resolution on a ticket. #A… Read More

Alright, so you’ve decided to invest in a tradeshow booth. Maybe it’s because you enjoy chatting with strangers, or maybe you just want to score some free swag from neighboring b… Read More

Let’s talk about one of the biggest decisions an MSP has to make: Do you go with a standardized stack for every customer, or do you let them pick and choose their own firewalls, router… Read More

If you’ve been in the MSP game for any amount of time, you know that objections are just part of the process. But let’s be honest—sometimes they can feel like getting hit w… Read More

When I first started my MSP, I was all about delivering top-notch service, keeping clients happy, and building long-term relationships. What wasn’t I all about? Raising prices. I figur… Read More

In today’s security landscape, managing who has access to what is more critical than ever. Privileged Access Management (PAM) serves as a vital strategy in this effort, controlling and… Read More

Before founding Giant Rocketship, I made what I now consider one of the biggest mistakes in the business: I tried to be everything to everyone. I thought casting a wide net would bring in mo… Read More

Let’s face it—working with vendors can sometimes be a necessary evil (heck, we’re a vendor!). Whether you’re trying to get a new contract signed, update an existing o… Read More

In this industry, there are different types of “IT companies.” Are you an MSP? Are you a Break/Fix IT shop? This article will help you determine where you are on the journey to b… Read More

In the IT service industry, the types of IT Service Providers (ITSPs) can be categorized into several distinct groups based on the services they offer, their business models, and their targe… Read More

Here’s a guide to essential terms used in the IT MSP industry: Asset ManagementThe process of tracking and managing IT assets, including hardware, software, and network components… Read More

Understanding the Vocabulary: ConnectWise Manage vs. Autotask PSA Transitioning from ConnectWise Manage to Autotask PSA involves more than just moving data; it requires adapting to a new… Read More

Join Dustin Puryear from Giant Rocketship as he explores six innovative methods for sending customer notes in Autotask. Discover techniques like the Note Reply, Quick Note Reply, Pullup Men… Read More

Join Dustin Puryear, founder of Giant Rocketship, as he dives into Autotask, focusing on building and refining custom dashboards. Learn how to ensure work gets to the right people at the ri… Read More

We were thrilled to be featured in the PitchIT 2024 Vendor Spotlight, hosted by Ray Orsini and Sean Lardo. Among the presenters were Larry Garcia, Co-Founder of Strety, and our very own Dust… Read More