In this episode, Uncle Marv roams the vendor hall at DattoCon 2024, bringing us candid conversations with key players in the MSP industry. He kicks things off with Dean Trempalas from Empath… Read More
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Rocketship for Autotask automates dispatch, scheduling, and escalation management, accelerating MSP growth by reducing repetitive tasks from hours to seconds.
Join me, Dustin Puryear, in this Autotask Office Hours as I break down modifying billing rates by customer, contract, and technician role!
#datto #kaseya #autotaskThe post Video: Customizin… Read More
Alright, you’re prepping for your MSP tech interview, and you’re ready to show off your skills. But here’s the thing: the interview i… Read More
Social media is a goldmine for marketing your MSP, networking with peers, and showing off your expertise. But it can also be a treasure chest for hackers if you’re not car… Read More
In this episode, Dustin takes a slight detour from our regular webcast to dive into the essentials of managing co-managed IT contracts. Whether you’re using Autotask, Con… Read More
Ah, the patch and maintenance schedule notification. It’s the necessary evil every MSP has to send out, but let’s be honest—it can fe… Read More
Let’s talk about a slightly touchy subject: onboarding fees. If you’re running an MSP and don’t know what I’m talk… Read More
Breaking up is hard to do—especially when it involves an MSP handing over the reins to another IT provider. Whether your customer was bought out, is bringing IT in-house… Read More
Running an MSP can sometimes feel like juggling flaming torches—except some of those torches are on fire because you haven’t been paid yet. Trust me, I… Read More
So, your tech just did the unthinkable: they brought in a new customer. It wasn’t part of their job description, but there they were, either making a casual connection or… Read More
If you’re an MSP tech, chances are you’ve had your fair share of frustrating run-ins with vendors who refuse to work with you just because your name isn… Read More
Learn how to manage & track ticket re-opens in Autotask with a UDF field and some fun #Autotask #Workflow logic!
#datto
#kaseya
#autotaskThe post Video: Managing & Tracking Ticket R… Read More
So, you’re thinking about running a daily helpdesk huddle. Good news! Done right, it can be one of the most productive and engaging parts of your day. Done wrong, though… Read More
Running a 10-person MSP feels like a high-stakes circus sometimes—everyone’s got their role, but most people are walking that tightrope between one or t… Read More
I recently had the pleasure of joining James Kernan for a deep dive into sales and marketing strategies specifically for Managed Service Providers (MSPs). During our conversation, we explore… Read More
Co-managed IT contracts can be a brilliant way to bridge the gap between internal IT teams and an MSP. It’s like having two teams at bat, ready to tackle every IT problem that comes yo… Read More
So, you’ve been promoted from tech to service manager at your MSP. Congratulations! And good luck, because you’re in for a wild ride. The jump from fixing tickets to managing peo… Read More
So, you’ve decided it’s time to invest in marketing for your Managed Service Provider (MSP) business. You’re picturing leads flooding in, phones ringing off the hook, and y… Read More
Starting up a Managed Service Provider (MSP) is hard work. Keeping it profitable? Even harder. That’s where stacking new lines of business on top of your core offerings can make a big… Read More
So, you’re the dispatcher at an MSP, the unsung hero who keeps the chaos at bay and the trains running on time. You’ve mastered the art of juggling technician schedules, keeping… Read More
So, you’re thinking of going solo in the world of managed services? Becoming a 1-man MSP can be a fulfilling journey filled with independence, flexibility, and the joy of being your ow… Read More
If you’re an MSP, you’ve probably faced this scenario more times than you’d care to admit: You present your proposal, and suddenly, your prospect looks like they’ve s… Read More
When it comes to search engine optimization (SEO), many Managed Service Providers (MSPs) find themselves floundering like a fish out of water. Despite their technical expertise, they just ca… Read More
For smaller MSPs, after-hours support can be more trouble than it’s worth. Larger MSPs might offer 24/7 support as a premium service, but for many smaller operations, trying to cover a… Read More
Let’s be honest—I don’t do well working from home. When I started Giant Rocketship, I thought I could do my best work in pajamas, surrounded by a mountain of coffee cups. S… Read More
In the world of IT, downtime can feel like a mythical creature—rare, elusive, and often spotted only in the wild imaginations of tech managers. But when it does happen, it’s impo… Read More
Referrals are like the holy grail for Managed Service Providers (MSPs). When a happy customer tells their network about your amazing service, it’s a win-win for everyone. Now, imagine… Read More
In the world of Managed Service Providers (MSPs), the names you give your helpdesk roles can have a bigger impact than you might think. Sure, it might be tempting to jazz things up with titl… Read More
As any Managed Service Provider (MSP) knows, the number of support tickets per endpoint can be a critical metric. More tickets often mean more headaches, both for you and your clients. The g… Read More
The ASCII Group targets independent MSPs, VARs, and solution providers looking for a community that provides networking opportunities, vendor discounts, and educational resources. ASCII focu… Read More
For Managed Service Providers (MSPs), PowerShell is the Swiss Army knife of IT tools. It’s versatile, powerful, and a little dangerous if not used correctly—kind of like giving a… Read More
Onboarding a new client is like setting up a first date—you want to make a great impression, cover all the important bases, and ensure they’re happy to see you again. But unlike… Read More
Ever wondered what it’s like to pitch your product to a room full of potential buyers who are secretly sizing you up, all while trying not to trip over your words—or your own fee… Read More
Dustin Puryear, the visionary behind Giant Rocketship, was recently featured in a podcast interview where he shared the exciting journey of his company, from its inception to becoming a game… Read More
As Managed Service Providers (MSPs) strive to deliver comprehensive IT strategies that align with their clients’ business goals, having a robust IT roadmap software is crucial. This gu… Read More
As a Managed Service Provider (MSP) dealing with multiple clients, monitoring becomes even more critical—and complex. Each client might have different needs, systems, and security requ… Read More
Quarterly Business Reviews (QBRs)
What it is: A Quarterly Business Review (QBR) is a structured meeting held every three months between an MSP and their client to review the past quarter… Read More
So, you’ve hired a new employee, and they’ve signed an agreement that explicitly says they have no authority to sign contracts on behalf of your Managed Service Provider (MSP). S… Read More
You’ve heard it a million times: “We need to be proactive, not reactive!” But if you’re in the MSP world, you know the truth is that you’re often both. Whether… Read More
If you’re an MSP, you’ve probably spent more time than you’d like to admit trying to figure out how to name computers. It seems simple, but once you’ve got hundreds (… Read More
Congrats! You’ve sold your MSP. You’re no longer dealing with never-ending tickets, irate clients, or the looming fear of a ransomware attack at 2 am. So, what’s next? Befo… Read More
In the wild world of Managed Service Providers (MSPs), leadership comes in two main flavors: Technical Leaders and People Leaders. Both have their place, but if you’re running a helpde… Read More
As a Managed Service Provider (MSP), you know that offering value to your clients isn’t just about fixing what’s broken—it’s about knowing what could break, what alre… Read More
So, you’re an MSP, and a client asks you to manage something new—let’s say an Azure database tenant. Exciting, right? But then reality sets in: how do you price a managed s… Read More
So, you’ve got your MSP business humming along nicely, and you’re ready to take the plunge into a new market. But before you start ordering “Welcome to [New City]” ba… Read More
So, you’re running an MSP, and you’ve reached that inevitable crossroads: how the heck do you handle hardware for your customers? You know, those pesky desktops, laptops, servers… Read More
Here are some additional vendors that provide SaaS solutions for Office 365 backups, including email, SharePoint, OneDrive, and other services:
Veeam – Offers Veeam Backup for Micro… Read More
So, you’ve decided to start a Managed Service Provider (MSP) business. Maybe you’re coming from a solid IT background, or perhaps you’ve just realized that being an MSP mea… Read More
You know that one drawer in your office where you toss random cables, old USB drives, and maybe even a forgotten stress ball or two? Ignoring Google My Business (GMB) is kind of like that. Y… Read More
If you’ve been in the MSP game for any amount of time, you know that objections are just part of the process. But let’s be honest—sometimes they can feel like getting hit w… Read More