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Tags: monitoring afterhours support leader ticket afterhours techs cpa firm network monitoring roadmap software support existing customers onboarding fee hardware msps contract software suggestions potential risks beneficial network software software marketing risk tech customers buy direct exchange sharepoint onedrive backup exchange sharepoint technical leaders hoc strategy sessions programacircs battle royale min estimated onboarding technical tech pitch ticket maintenance authority peer groups firm lead reward employee roadmap script helpdesk office vendor lesson learned recommended book acircthe msp peer groups common helpdesk titles existing mitigations duties cash flow msp tech interview business practice mitigate bonus google personality fit battle royale common duties mitigation employee niche ticket vendors risk recurring revenue maintenance schedule analysis naming proactive onboarding msps outsource tech tier protect field office office buy direct gap analysis departmental naming strategy personality fit ideal giant rocketship programacircs battle msps writing scripts estimated keywords manager msp navigating risks handle handle sticker shock msp sales tackling manager joint risk assessments common job titles msp helpdesk huddle tracking ticket reopens offboarding weekly minute status onboarding fees systems running smoothly dustin talks comanagement talks comanagement contract social media smarts social media customizing billing rates giant rocket ship vendor hall tour objection worked business niche audit reactive path operation msps ticket objections cash flow business comfort zone pros ticket reopens hackers close tickets billing rates vendor hall managed manage manager account contract offer giant rocketship msp balancing giant rocketship conversation marketing msp sales tracking ticket talks comanagement
Rocketship for Autotask automates dispatch, scheduling, and escalation management, accelerating MSP growth by reducing repetitive tasks from hours to seconds.
Running an MSP can sometimes feel like juggling flaming torches—except some of those torches are on fire because you haven’t been paid yet. Trust me, I… Read More
Uncle Marv’s IT Business Podcast
Dustin Puryear, the visionary behind Giant Rocketship, was recently featured in a podcast interview where he shared the exciting journey of his company, from its inception to becoming a game… Read More

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