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Over the last decade, PITON has emerged as an industry leader in helping "high growth" enterprises acquire, manage and retain their best customers. Over 90% of our business today is derived from providing world-class inbound call center services. We partner with clients to help them improve operating efficiencies, drive revenues and enhance the customer experience. Our award-winning focus on operational excellence and innovation ensure continued success for both us and our clients, and allows the delivery of higher quality service at a substantially reduced cost. As organizations evolve in the increasingly competitive market place, and focus on their core competencies, PITON will innovate and grow with them, providing the tools for successful customer acquisition, management, and retention.
2022-07-26 00:08
A company’s operational processes are generally divided into two parts. While the customer-facing front end is seen as the “face” of the company, the back office is the &ls&hell…Read More
2022-06-21 10:08
Running any business can be hard at the best of times. Keeping a business afloat in a difficult market contains an additional gamut of challenges. However, running a small to medium business… Read More
2022-05-04 08:59
In the wake of the COVID-19 pandemic, consumers are recovering and ready to start shopping again, but businesses haven’t quite figured out how to meet such a demand. As the cost of rec… Read More
2022-05-04 08:56
As the world moves to an increasingly global economy, with customers now able to buy, work, and live anywhere in the world with the ease of the internet, businesses are scrambling to find co… Read More
How To Create A Conflict-free Workplace
2019-07-23 06:01
How do you create a conflict-free workplace? How to handle conflict Assess the situation calmly Establish proper rules and protocols Lead by example Be a good listener Address issues instead… Read More
The Use Of AI In Call Centers
2019-07-04 09:10
How is AI being used in call centers? Streamline data acquisition and processing Replace IVR Augment call center agent skills Monitor team performance Predict customer needs and behavior The… Read More
The Future Of The Philippine Call Centers
2019-04-25 06:37
What will further improve the standing of Philippine call centers in the near future? Robotic Process Automation The synergy between bots and humans Cloud Computing Technology Call centers… Read More
2019-03-20 07:55
What will help you pass a job interview? Research about the company Practice, practice, and practice Be yourself Make use of your social networks   Everybody dreams of the perfect job… Read More
Ways To Boost Call Center Efficiency
2019-01-10 00:00
What are some ways to boost call center efficiency? Continuous improvement training Adaptive to technology Reduce turnover Inter-agent chat Measure and monitor Live call coaching Getting fee… Read More
2019-01-08 05:48
What jargon should you know if you plan on working in a call center? Automatic Call Distributor Automatic Number Identification Automated Speech Recognition Blended Universal Queue System Co… Read More
Philippine Call Center Trends This 2018
2018-01-04 04:19
What are the upcoming Philippine Call Center Trends in 2018? The increasing usage of social media Advanced data analytics Chatbots and AI More nonvoice inquiries Over the past decade, the B… Read More

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