2017-12-11 17:32
If you’re going to invest in sales training, don’t! Focus on your processes first. But if you insist on training, make sure it’s in this – the single most important s… Read More
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Noah Fleming Blog
noahfleming.com
An Internet Entrepreneurs thoughts on Business, entrepreneurship, money, careers and life.
2017-12-05 14:43
If you’d like, you can listen to the audio version of today’s tidbit and subscribe on iTunes.
I was in Montreal last week for a private breakfast event with over 35 business lea… Read More
2017-12-04 17:28
The hierarchy of horrors helps you find the most pressing negative areas in your business to fix. But what about when you don’t’ want to go from dismal to good, but rather from g… Read More
2017-11-28 16:05
If you’ve been reading the Tuesday tidbits for any length of time, then you’ve no doubt heard me talk about The Hierarchy of Horrors before. If you need a refresher, https://noah… Read More
2017-11-27 18:20
Working harder isn’t the answer. Working smarter is a trite expression. So what is a busy business owner to do in order to generate better results without incurring burnout? Today, Noa… Read More
2017-11-21 16:07
Today’s Tuesday Tidbit is an excerpt pulled from my new book Dealing with Difficult Customers which was officially released yesterday. You can order yours here.
A BIG th… Read More
2017-11-20 15:59
The best strategy in the world can’t overcome the handicap of being stuck with an underperforming team, or with an overworked team when key players leave. Join Noah and Shawn for a liv… Read More
2017-11-19 21:05
Noah & Shawn’s new book, Dealing with Difficult Customers is officially available tomorrow, November 20, 2017. Enjoy this bonus episode where they dig into a few concepts from the… Read More
2017-11-16 20:21
How do you know when you’ve lost a customer? How can you be sure your sales team is actually doing what you expect them to? Shawn and Noah talk about the importance of exception report… Read More
2017-11-08 19:23
We’ve talked about The Bentley and The Butler before in the Tuesday Tidbits. In case you missed part one or if you need a refresher, you can find it HERE. Here’s p… Read More
2017-11-07 01:31
Why do some customers seem destined to cause problems for your company? Is it just them, or is there something you could be doing differently to win over these difficult customers?
You can… Read More
2017-11-01 15:58
I was working with a company not long ago where the president was trying to figure out what accounted for the vast differences in productivity per employee.
They’d just introduced some… Read More
2017-10-31 12:49
In his classic book Winning, Jack Welch talks about a top executive leaving, and then having his replacement selected and announced all before the end of the day. Think about your company&nd&hell…Read More
2017-10-30 18:12
If you think your salespeople need more training, there’s a 95% chance you’re dead wrong. Shawn and Noah introduce the $5M cash test, which you can use immediately to see if you… Read More
2017-10-30 16:07
FOR IMMEDIATE RELEASE
Chinese Distribution of Classic Customer Loyalty Book, Evergreen, set for 2018. Beijing Mediatime Books Co., Ltd, through Rightol Media Agency, to translate and distrib… Read More
2017-10-23 17:18
In today’s episode you’ll meet Shawn’s dog, Wishes! Oh, we’ll also explore what to do when your salespeople or anyone in the organization says your customers only car… Read More
2017-10-18 13:34
Listen to today’s Tidbit in audio format!
Knowing when you get a new customer or client is easy – many of us have probably recently been in rooms that still had the “new a… Read More
2017-10-16 14:52
United Airlines beat up a customer and the stock was more valuable than ever 30 days after the incident. No, Noah & Shawn aren’t giving you permission to beat up your customers, bu… Read More
2017-10-10 13:38
Salespeople, like any other group, can generally be broken out into three categories. The first (and by far most valuable) are your superstars. With these people, you just want to get out of… Read More
2017-10-09 16:58
“How likely are you to refer us to a friend?” It’s a question we’ve all seen, and some are probably using. Join Noah and Shawn as they talk about why this can backfir… Read More
2017-10-05 08:51
Here’s the latest episode of The Evergreen Show.
Often, the companies that are most certain that they need more leads, more marketing effectiveness, and more new clients are the ones w… Read More
2017-10-03 17:22
A few weeks ago I was speaking at a Customer Experience conference. Everyone was fired up and wanted to talk about the airlines!
“Those damn airlines…”
“What a lousy… Read More
2017-09-26 13:44
Listen to the audio version of this week’s tidbit here!
My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of The Evergreen Show shared a story with me th… Read More
2017-09-25 12:20
Here’s the latest episode of The Evergreen Show.
The most comforting lie we tell ourselves is that we just need to learn more; to acquire new skills; to invest more in our teams, compa… Read More
2017-09-19 14:43
One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take my money… Read More
2017-09-19 12:59
Here’s the latest episode of The Evergreen Show.
It’s easy to say “Success comes from a positive attitude!” It’s much harder to know what the hell that means. N… Read More
2017-09-18 12:54
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax.
Since we’re about to launch a new book specifi… Read More
2017-09-11 12:55
Here’s the latest episode of The Evergreen Show.
It’s easy to say “Success comes from a positive attitude!” It’s much harder to know what the hell that means. N… Read More
2017-09-07 15:06
Here’s the latest episode of The Evergreen Show.
Another topic that stirred passionate discussion and disagreement from readers – See if you agree with Noah and Shawn that if you… Read More
2017-09-05 14:59
I was working with a company because the CEO was worried about a lack of morale.
As part of the time I spent with them, I sat in on a bunch of meetings, and one thing hit me right between th… Read More
2017-09-05 12:27
As requested, the Tidbits are also now available in PDF format. Each month, I’ll post and send out a PDF compilation for offline viewing. Just click the little arrow in the top right c… Read More
2017-08-29 15:35
Listen to this week’s audio version of the tidbit.
The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue against that. A lack… Read More
2017-08-28 15:08
Here’s the latest episode of The Evergreen Show.
A lot of angry comments came in from the article we based this podcast on. Listen in to see why Shawn & Noah make the contentious c… Read More
2017-08-23 03:56
Whenever somebody asks me about sales training (or any training for that matter), I always challenge them with the “$5M Cash Test, ” first.
95 times out of 100, it… Read More
2017-08-21 15:13
Here’s the latest episode of The Evergreen Show.
You wouldn’t cut off your fingers to make it easier to fit your hand into discount, off-the-shelf gloves – so why would you… Read More
2017-08-15 18:28
One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that I hated when I was learning those sk… Read More
2017-08-14 15:15
Here’s the latest episode of The Evergreen Show.
“She’s a micromanager! What a horrible boss!” Employees and employers everywhere shudder when they hear the word micr… Read More
2017-08-09 15:48
Listen to the audio version of this week’s Tuesday Tidbit. You can subscribe on iTunes here.
My mentor Alan Weiss often tells the story of working with–and subsequentl… Read More
2017-08-07 15:18
Here’s the latest episode of The Evergreen Show.
You can’t actually make your customers buy more. You CAN make it a lot easier for them to decide to buy. This subtle distinction… Read More
2017-08-04 11:59
Every Tidbit is now available in audio format from iTunes. Subscribe HERE.
I was working with a client in St. Louis last week. They took the entire customer service team out for an excellen… Read More
2017-07-31 15:18
Here’s the latest episode of The Evergreen Show.
Success is rarely sexy. In this episode, Noah & Shawn share how to achieve lasting success when introducing initiatives with your t… Read More
2017-07-28 13:04
As requested, the Tidbits are also now available in PDF format. Each month, I’ll post and send out a PDF compilation for offline viewing. Just click the little arrow in the top right c… Read More
2017-07-27 10:43
Listen to the audio version of this week’s tidbit.
I got a lot of flack (and praise) from last week’s Tidbit, where I said that your people are not your most valuable… Read More
2017-07-24 15:20
Here’s the latest episode of The Evergreen Show.
It’s tempting to think that every situation is unique – after all, we’re dealing with people (both our employees and… Read More
2017-07-20 12:43
Listen to the audio version of today’s tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a bit muffled, but it’s better after that… Read More
2017-07-17 15:21
Here’s the latest episode of The Evergreen Show.
You know it’s being whispered in the halls after you announce any chance. “If we can just wait this out for a couple of mon… Read More
2017-07-11 11:09
Listen to the audio version of today’s Tuesday Tidbit.
Before we get down to it, I have three small things to share with
As mentioned last week, the Tuesday Tidbit is now available in… Read More
2017-07-10 15:22
Here’s the first episode of The Evergreen Show.
In this episode, Noah & Shawn share one of the most common mistakes they see in client companies large and small. Pay attention! It… Read More
2017-07-07 18:09
As requested, the Tidbits are also now available in PDF format. Each month, I’ll post and send out a PDF compilation for offline viewing. Just click the little arrow in the top right c… Read More
2017-07-04 14:24
What will we be able to do after X that we can’t do now?
Replace X with your next big investment.
Replace X with your desire for more sales training.
Or replace X with that shiny, br… Read More
2017-06-27 13:42
Listen to the audio version of today’s tidbit!
It’s almost embarrassing to write this, but do you know what one of my absolute favorite things about business is?
The cliche answ… Read More
2017-06-22 13:55
I recently told you the story how my Fitbit helped me lose 20lb so far this year and many inches from my waistline. With that, came the added benefit that a lot of my clothes no lo… Read More
2017-06-13 12:26
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with great success. Since sharing the details of the Pick-3… Read More
2017-06-07 01:41
As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing o… Read More
2017-06-01 15:00
You all know how much I believe in putting less of your focus on generating leads and new customers, and putting more of your efforts towards building and nurturing strong relationships with… Read More
2017-05-30 12:16
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns I had.
Given how much time I spend on planes traveling to… Read More
2017-05-23 17:54
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost my wedding ring (HERE), I said the person I spoke to should h… Read More
2017-05-09 13:28
Nobody likes to be micromanaged.
You can’t blame them. Nobody wants to have somebody standing over his or her shoulder, telling them EXACTLY what to do, and leaving no autonomy. Nobody… Read More
2017-05-02 11:51
In late 2006, a doctor by the name of Atul Gawande received a call from the World Health Organization, who had a small favor to ask him. They wanted to get his help in creating a program tha… Read More
2017-04-25 12:41
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer.
For example, we look at why it feels so good to be mad, and why (… Read More
2017-04-19 20:02
Are you spending your time worried about the wrong things?
I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s also co-authoring my nex… Read More
2017-04-04 20:24
I was working at LinkedIn/Lynda.com’s offices last week in Santa Barbara, California shooting a course for them on creating lifelong, loyal customers. My colleague, the esteemed a… Read More
2017-03-23 18:58
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they do when they’re in the spotlight, and… Read More
2017-03-14 16:03
I started making last night’s dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest meal I’ve ever cooked, and it will serve as the back… Read More
2017-03-07 16:08
I was speaking to a prospect the other day who told me once a month he liked to take large piles of money and set fire to it in the company parking lot–for the amusement of all.
Well… Read More
2017-02-28 13:54
How can you measure the value of customer relationships?
Here’s an interesting way.
Ask yourself, how much time do you think they willing to give you, and how much importance do they p… Read More
2017-02-21 13:43
I resisted for a long time, but earlier this year I did something I said I’d never need to do.
I’ve been wearing a Fitbit since January 1st, and I love it. One of the most powerf… Read More
2017-02-14 14:15
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls… Read More
2017-02-07 14:55
While Sunday night’s Super Bowl might have been one of the greatest games ever played, there was one part of the event that left me feeling rather disappointed. It was the advertisemen… Read More
2017-01-31 14:14
2016 was the year of automation and machine learning.
There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 i… Read More
2017-01-24 13:08
On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United’s comp… Read More
2017-01-17 14:19
I have to be honest; I let the Christmas Holidays get away from me a little bit. I tipped the scales at a number I had never seen in my life up until this point. It’s nobody’s fa… Read More
2017-01-10 14:47
Last year around this time I was conducting a sales meeting for over 80 sales people from a billion dollar company. The company was facing strong competitive threats for the first time in y… Read More
2017-01-03 20:40
Welcome to the first edition of the 2017 Tuesday Tidbits.
Let me ask you a question. It’s only January 3rd, but have you already reached out to your existing customer base? If not, do… Read More
2016-12-27 15:16
We’ve all eaten too much over the break, but it’s okay because we’ll start getting healthy in January–and this year, it’ll stick!
We’ve all had business c… Read More
2016-12-20 14:55
What happens next? That seems to be the big question on everyone’s mind.
You could come up with a dozen ideas of what I’m referring to, but in reality, it doesn’t matter&nd&hell…Read More
2016-12-13 13:53
This can’t be real.
Surely, this must be real.
Last week, a delusional, gullible moron entered Comet Pizzeria in Washington, D.C. with a loaded AR-15 rifle to “self-investigate&r&hell…Read More
2016-12-06 17:18
Santa wasn’t so jolly.
We spent the weekend visiting my aging grandparents. It was a fantastic opportunity for them to spend some with their great-grandchildren. Their small Ontario to… Read More
2016-12-05 13:47
Here’s a review of The Customer Loyalty Loop from Jim Pawlak for his nationally syndicated column – Biz Books. This review will appear in various newspapers across the Unit… Read More
2016-11-29 12:54
One of the cardinal sins of all sales and marketing efforts is when companies don’t split test new ways of doing things.
Some of the greatest breakthroughs with many of my clients have… Read More
2016-11-22 16:40
I was working with a large manufacturing firm who had an important decision to make. They were trying to make the right decision between two plant upgrades. They needed both of them, but eac… Read More
2016-11-15 18:31
“MEN WANTED for Hazardous Journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success.”… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-08 16:52
Can social media grow your company’s revenue?
Each and every week experts are touting the latest and greatest tool designed to help us pin, poke, jab, snap, slap, flip, or tweet, with… Read More
2016-11-01 12:32
Oil & Gas.
Retail & E-Commerce.
Heavy Trucking & Shipping.
B2B Manufacturing.
Non-Profits.
Consulting.
Wine & Hospitality.
Professional Entertainment.
Retail Service.
Archite… Read More
2016-10-25 13:06
I was in Minneapolis last week speaking at an excellent conference called Converted by a company named LeadPages. I was fortunate to hear dozens of the latest and greatest tactics being used… Read More
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