2024-03-27 06:19
Just like a college degree, and any formal education, Ivanti Certification is nice but really doesn't prove much other than "completed a series of tasks reasonably well, and on time" and can… Read More
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Ivanti Itsm Blog By Former Kifinti Solutions Consultant Blog
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Providing HEAT IT Service Management and now Ivanti ITSM Consulting for Ivanti Service Manager, and Ivanti Asset Manager, since 1996, with tried, tested and true implementations and upgrades.
Developing, streamlining workflows & business processes for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.
Implementations, Latest Solutions, and Best Practices Internationally in North America, Europe, Asia, New Zealand, and Australia
https://youtu.be/kR9UgRYyc1c
2024-03-21 01:07
Poll: What is your Ivanti Neurons for ITSM/ITAM Integration Strategy? Read More
2024-03-19 06:19
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of skillset and the fact that I have experience with the above-ment… Read More
2024-03-14 04:27
the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier Read More
2024-03-11 09:20
Poll: Who manages your Ivanti Neurons for ITSM/ITAM system? Ivanti Professional Services, Ivanti Business Partner, or Ivanti Freelancer? Read More
2024-02-29 12:19
most so-called Ivanti Consultants (by title, not by skill-set and experience) are typically developers and possess a factory line worker mentality Read More
2024-02-13 10:19
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk… Read More
2024-01-16 16:19
Do you really need a dedicated Ivanti Consultant?
How important is Ivanti Certification?
What time zone are you in?
What is the better approach, onsite or remote implementation?
What is… Read More
2023-11-28 14:19
Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really ne… Read More
2023-11-21 14:19
Ivanti Certification is not unlike a driver's license indicating you're certified to operate a motor vehicle. Basic motor skills are important sure. So is arguably a high school diploma, bu… Read More
2023-11-14 14:19
Ivanti Projects have a way of ballooning with just too many chefs in the kitchen. Arguably too many Sous-Chefs, more specifically an account manager, customer service manager, project manag… Read More
2023-08-30 15:19
You've purchased and implemented Ivanti Neurons for ITSM aka Ivanti Service Manager (formerly known as HEAT) and the consulting invoices stack up and you might ask yourself, can we maintain… Read More
2023-08-15 15:19
When you google "Ivanti Consultant" be prepared for a shock! Some of the dedicated Ivanti consulting packages go for as high as $321.23 USD per hour and $111,447.07 Australian dollars for 3… Read More
2023-07-18 22:19
Hosted by long-time freelance consultant with extensive Ivanti Neurons for ITSM, Ivanti Service Manager, and HEAT ITSM experience.
The purpose of the discovery session is to set the wh… Read More
2023-04-19 02:57
Great news. It looks like Ivanti has some momentum now thanks to the Cherwell Convergence. Several of my enhancement requests are now in development and on the roadmap.
Here are so… Read More
2023-04-01 13:33
I am overqualified. 27+ years Ivanti HEAT Neurons ex and 100+ Ivanti implementations in the UK, EU, Australia, New Zealand, Canada, USA. That’s way too much experience. You’r… Read More
2023-04-01 13:33
I am overqualified. 27+ years ITSM experience and 100+ ITSM implementations in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and USA. That’s way too much ex… Read More
2023-03-27 23:32
Spoiler alert. This blog post was partially created by ChatGPT!
ChatGPT by definition is a large language model trained by OpenAI based on the GPT (Generative Pre-trained Transformer) arc… Read More
2023-03-27 23:32
Spoiler alert. This blog post was created by ChatGPT!
ChatGPT by definition is a large language model trained by OpenAI based on the GPT (Generative Pre-trained Transformer) architecture… Read More
2023-03-22 02:30
With the Cherwell convergence (or as I call it, the return of the prodigal son) there are some very exciting features coming up in the 2023.1 Ivanti Neurons for ITSM/ITAM release, however ex… Read More
2023-03-06 04:28
Creating a successful and efficient IT service management (ITSM) model is key to any modern business.
ITSM began with the Information Technology Infrastructure Library (ITIL), which prov… Read More
2023-02-10 00:25
It’s tempting to use Word for HTML. After all it’s easy to use Word, even easier to copy and paste into word and make formatting changes.
However the downfall is that Word ad… Read More
2023-01-26 05:48
Presently HTML and Text fields can be localized so it is possible to create HTML content in multiple languages but that content can’t be used in notifications and the email quick actio… Read More
2022-11-02 04:42
Without fail almost every customer, in every part of the word, UK, EU, Australia, Canada, US is annoyed with the overwhelming number of Saved Searches, especially for the main business objec… Read More
2022-10-19 10:19
Seeking Ivanti (HEAT) Neurons API Developer
MUST HAVE SKILLS
API Development Experience Ivanti Service Manager (Powered by HEAT) aka Ivanti Neurons for ITSM
Attention to detail
S… Read More
2022-09-21 06:11
For those long-time HEAT ISM clients and also new Ivanti Neurons for ITSM clients that are using the email listener to create incidents/service requests/events/etc from incoming emails, ther… Read More
2022-08-10 03:46
This is a question from a client in Canada.
Q: If needed are we able to create a separate instance for AP Ticketing?
So by “Ticketing” the Service Desk Manager is referri… Read More
2022-06-21 07:58
Low Code – No Code (Codeless Configuration)Stored ExpressionsUser Specific Stored Values (Beta)Variables (Beta)UI EnhancementsFlex Control: New URLAttachment Viewer (for most file type… Read More
2022-05-11 06:13
Short Answer is NO, you don’t need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (H… Read More
2022-04-27 03:57
Holding down ALT will show you the “keyboard shortcuts” (hot keys) that are available. with Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager … Read More
2022-04-06 07:48
With the upgrade to Ivanti Service Manager 2022.1 there is one problem that you might be experiencing with Data Import Integrations not producing Error Stats attachments.
Ivanti is awar… Read More
2022-03-30 01:41
One of the most common Ivanti HEAT Implementation challenges identified by clients is “Admin Training“. What seems like an easy quick fix is actually more complicated. It takes… Read More
2022-03-28 02:39
FYI for Ivanti Service Manager Cloud clients of the Frankfurt Germany (FFZ) Tenants aka Europe East Data Centre. The scheduled 2022.1 Production release for March 25, 2022 has been postpon… Read More
2022-03-25 10:28
With the release of Ivanti Neurons for ITSM 2022.1 the Self Service Home Page now has more configuration options for the widgets.
The latest solution Ivanti clients are now re-evaluating… Read More
2022-03-20 04:32
Ivanti Integrations with Ivanti Service Manager (HEAT) aka Ivanti Neurons for ITSM/ITAM are a hot topic.
Since direct database connections are not available with cloud and the majority of… Read More
2022-03-20 03:17
Recently I wrote about the difference between Ivanti Developers and Ivanti Consultants. Today we’re going to dive a little deeper.
There are really 3 routes to go for your Ivanti S… Read More
2022-03-18 02:22
Here are the highlights for the upcoming Ivanti Neurons for ITSM, aka Ivanti Service Manager (powered by HEAT) 2022.1 release scheduled for March/April.
See the Ivanti Maintenance Notific… Read More
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