Hosted by long-time freelance consultant with extensive Ivanti Neurons for ITSM, Ivanti Service Manager, and HEAT ITSM experience.

The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your Ivanti ITSM Project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM system.

Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Procurement, Service Requests, Request Offerings, Customer Self-Service Customer Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is in reference to skill-set and experience with the above-mentioned software products.