Observing users interacting with a product can be a great way to understand the usability of a product and to some extent the overall user experience. Conducting Observations is relatively easy as it doesn’t require a huge amount of training and it can be relatively fast – depending on the sample size of users you intend to observe.Author/Copyright holder: Mdd. Copyright terms and licence: CC BY-SA 3.0 Observational studies have long been conducted in psychology and the techniques used for user research are very much the same as those used in psychology. They have their strengths and their weakness too. The two most common techniques used for Observing Users are controlled observations a...