If only the world were populated exclusively by the sane and rational, your job as a business owner would certainly be a lot easier. But as we all know, some people spend much of their lives over-agitated or spoiling for a fight, and even the most level-headed of us sometimes let our emotions get the best of us. You can’t always avoid having to deal with overly emotional people, but while these difficult conversations are simply part of life, there are ways to make them less painful and more constructive. That’s the message of a useful post that recently appeared

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