Top global telecom company made a shift from classroom trainings to video based learning. This innovation helped the 10000 Employee company save SMEs time, Training costs, capture and share organization’s tacit knowledge and provide training just when and where it was needed.
$70000
savings a year
10000
employees
Adopted in 2 years
1000
hrs of video training per month
130+
content contributors
A world leader in telecom infrastructure with 10000 global employees had a key dependency on success of its L&D operations. The organization, which prides itself in innovation were looking to make a gradual shift from traditional L&D processes to a process which is optimized with digital tools. At this point they came across kPoint video platform.
Although the organization had a large budget for L&D, they realized that running a traditional classroom based training program had many challenges. Their subject matter experts were getting stretched due to regular training requirements as well as frequent travel to cater to globally distributed locations. Senior employees too find it hard to manage their work schedules to attend a classroom training at a predefined time and location. It is too taxing to manage logistics and admin work related to the training. Apart from training through courses, there was also a challenge of how to capture and distribute tacit knowledge of key employees – which plays huge part in developing an edge for an organization.
- Classroom programs are over taxing
- Subject matter experts get stretched
- L&D process becomes labour intensive and adminstrative
With kPoint,the organization made a plan to record their classroom sessions and make those available only as recorded videos. Whenever a new training was planned, L&D team used to say, ‘why repeat when you can record?’ With video recordings of the trainings, employees not only got a classroom like experience, but they could undergo the trainings anytime, anywhere, at their own pace. The administrative hassle in planning the trainings was entirely reduced. And the L&D team could still measure and monitor the learning of employees by utilizing analytics of video viewing. The existing process of managing trainings through LMS was not disturbed too much as the video trainings completion data used to go into LMS to enable measurement of total trainings by each employee across all training methods. kPoint could not only host training content created from external content vendors, but also allow the trainers and SMEs to record their own trainings and tacit knowledge in a video. These videos were searchable and allowed all the employees to dive into video knowledge repository and find right content when they needed it.
The organization’s video portal today hosts 58 channels – which indicates types of trainings available. 1000s of person hours of training happens over videos each month. According to their own estimates, this translates to $70,000 of direct cost savings per year. More than 130 employees have added and shared knowledge videos on kPoint helping organization make their invaluable tacit knowledge accessible and searchable. Inspired by L&D success, other functions such as corporate communications and HR also started using videos for their communications.
- 1000 hrs of classroom training every month shifted to video training
- Democratization in knowledge recording and sharing
- Almost entire organization started with video learning in less than 2 years
- Other function such as corporate communication and started videofication journey
kPoint has been one of the key pillars of our videofication journey for learning and knowledge management.
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