What if I have Gift Cards, Gift Vouchers or in-store Credits?

We are prepared to honour existing Gift Cards, gift vouchers and credit notes for most of the products in our stores or online on the basis that these can only be used for 25% of the total purchase price. For example if you have a $15 gift card, you are required to spend at least $60 in store or online, in order to redeem the gift card, with the balance of $45 to be paid in cash. Gift cards, gift vouchers and credit notes cannot be used in conjunction with other customer benefits such as pre-payments, loyalty programme/GAMEON points etc.

We are not able to provide refunds to customers who hold gift cards, gift vouchers and credit notes. Customers who are unable or unwilling to apply them in the amended scheme set out above may have an unsecured claim against the Company and should complete the Proof of Debt form (attached below), providing details of your claim as well as the original gift card, gift voucher or credit note. Proof of Debt forms should be posted to:

C/Mary Mullins PwC
GPO Box 2650 NSW 1171

Unfortunately we are unable to issue new gift cards, gift vouchers or credit notes at this stage.