Conversational commerce and service with a live agent is driving a new deal for brands and consumers. For many it’s now far easier to type a quick question than to pick up the phone and spend time stuck on hold or navigate a bewildering IVR system.
Conversational commerce and service with a live agent is driving a new deal for brands and consumers. For many it’s now far easier to type a quick question than to pick up the phone and spend time stuck on hold or navigate a bewildering IVR system.