Management in many Call Center company or sales company always looking at the summary information on what is going on with the call Agent.

CRMTiger successfully launched web state widget for monitor call status like how many call in progress, how much logest call, total call pick up, total call Yesterday and agent availability etc.

Callers in Queue:

The Callers in queue will display the Number of call in waiting for accepting by the agent.

Available Agent:

The Available agent is display the number of agent availability for pick up the calls.

Call in Progress:

The Call in Progress will display the number of calls pickup by the agents.

Longest Call Minit:

The Longest Call Minit will show the status of call. How long it will be going on.

Total Call Pick Up:

The Total Call Pick Up will show the status of the call pick up by the Agent.

Total Call Yesterday:

The Total Call Yesterday will show the number of calls pick up by the agent yesterday.

This has been implemented through CRM Integration with PBX solutions.

CRMTiger offers service on Integration of CRM with following PBX.

•   Elastix
•   FreePBX
•   VICIDial
•   FusionPBX
•   Freeswitch

Feel free to contact us. We would be happy to assist you.
Hope you found this blog useful.
Please contact us on [email protected] if you needed further help from us.