As a hotelier, you can gain the guest’s appreciation by providing them with great rooms, excellent service and good food during their stay. There is no quick ‘5 minute’ solution. But here are some useful tips that help you to win your guest’s Heart.

1. Customer Service – Go the extra distance and meet guest needs. If you do not make guests feel special and valued, they will seek out a hotel that appreciates their presence and money. To gain a guest’s loyalty, you need to ‘Treat each guest the way you want to be treated’. Keep in mind that guests are like elephants – they have long memories and will remember if you treat them well and vice versa. So, failure to adhere to ‘Treat Well’ policy will have negative impact on your revenue margins, as they will discourage any family and friends from booking.

2. Communication – Today’s guests are sophisticated. They are constantly bombarded with all types of messages from TV ads to emails and they can tell when a hotel is genuinely interested in deepening the relationship and when a hotel is just trying to increase their revenue. So, be very careful with all communication. Make sure that your message is balanced. It shouldn’t be a page long scale pitch encouraging past guests to make a reservation without any information that is purely beneficial to them.

3. The Simple Things – Never forget the simple things. Make sure your guest room has a lighted alarm clock in the room. Tissues are also nice to have by the bed side. Add a telephone to the room so they can have privacy during phone calls. Have a decorative notepad and pen on the dresser or night stand. IF you have a TV and DVD player in the guest room, provide your guest with a channel guide. Adding a few selections of novels or current magazines in the room is sometimes enjoyable for your guests as well. All these amenities can be gotten from a reputable hospitality supplier like Ramayan Supply.

When you’ve setup your guest room you’re not only making yourself feel comfortable, but your guests as well. Having everything ready takes unwanted stress off of you. If you want to add a more memorable stay for your guest, think about a welcome basket or tray. You can do all sorts of things with this by putting bottles of water, snacks, or candy in your decorative basket or tray for your guests. Just like your favorite hotel, you can create that same feeling for your guests in your own home.

Ramayan Supply delivers quality hotel amenities supplies and has been in the hospitality supplies business for over 20 years. They provide exceptional services at unmatchable prices, right on time, right at your doorstep.