I had zero luck with the bit of business travel I did last week, due to the mashup of summer thunderstorms + LaGuardia which = delays. Not Delta's fault, but annoying nonetheless.
So imagine my surprise when I got 2,500 extra SkyMiles from Delta for my troubles! They certainly didn't need to do that, so I sent them a note thanking them (I'm a big believer in customer service working both ways).
This next bit is a bit overboard, though. Still, it's nice. But if Delta really wants to get on my goodside, they can tell the Port Authority to CLEAN THEIR FUCKING BATHROOMS once and a while.
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Dear Ms. Blue Eyes,
RE: Case Number 4309491
Thank you for sharing your concerns regarding the service provided while
traveling with us. On behalf of Delta Air Lines and Delta Connection
carrier, Shuttle America, it was very nice to receive your email
complimenting the service you received and I sincerely apologize for the
inconvenience caused due to the delay of our flight.
Your thoughtfulness in writing means a great deal to us. Our goal is to
surpass our customer's expectations every day. We appreciate your kind
comments and will continue to work hard to provide superior service. We
believe our employees are our most important assets, and I am happy to
learn that they exceeded your expectations. Be assured we take our
commitment to serving you very seriously, and we will continue to work
hard to provide superior service
Additionally, I understand importance of your time and the trouble you
experienced when your travel was negatively impacted due to the delay of
our flight for weather-related conditions. Your feelings are important
to us, and I have shared your comments with the responsible leadership
team.
Ms. Blue Eyes, I want to thank you, again, for taking the time to write
regarding the service we provided. Your future business as a SkyMiles
member is important to us, and I hope you will continue to choose Delta
for your air travel needs.
Sincerely,
Coordinator, Customer Care
Delta Air Lines
----------------------------------------------------------
So imagine my surprise when I got 2,500 extra SkyMiles from Delta for my troubles! They certainly didn't need to do that, so I sent them a note thanking them (I'm a big believer in customer service working both ways).
This next bit is a bit overboard, though. Still, it's nice. But if Delta really wants to get on my goodside, they can tell the Port Authority to CLEAN THEIR FUCKING BATHROOMS once and a while.
-------------------------------------------------------
Dear Ms. Blue Eyes,
RE: Case Number 4309491
Thank you for sharing your concerns regarding the service provided while
traveling with us. On behalf of Delta Air Lines and Delta Connection
carrier, Shuttle America, it was very nice to receive your email
complimenting the service you received and I sincerely apologize for the
inconvenience caused due to the delay of our flight.
Your thoughtfulness in writing means a great deal to us. Our goal is to
surpass our customer's expectations every day. We appreciate your kind
comments and will continue to work hard to provide superior service. We
believe our employees are our most important assets, and I am happy to
learn that they exceeded your expectations. Be assured we take our
commitment to serving you very seriously, and we will continue to work
hard to provide superior service
Additionally, I understand importance of your time and the trouble you
experienced when your travel was negatively impacted due to the delay of
our flight for weather-related conditions. Your feelings are important
to us, and I have shared your comments with the responsible leadership
team.
Ms. Blue Eyes, I want to thank you, again, for taking the time to write
regarding the service we provided. Your future business as a SkyMiles
member is important to us, and I hope you will continue to choose Delta
for your air travel needs.
Sincerely,
Coordinator, Customer Care
Delta Air Lines
----------------------------------------------------------
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