Over the last few years, cloud software solutions have been gaining acceptance from companies across all industries. The demand for cloud data recovery solutions is growing parallel to the demand for cloud computing services. Disaster recovery tools are particularly needed because the cloud data is prone to cyber and malware attacks. These are giving rise to the usage of Hardware Support Services.
Hardware Support Services may be either be a reactive support, preventive-based support, or proactive support. Hardware support services are predominantly sold as maintenance contracts, which extend up to one to three year duration. The contracts generally cover hardware replacement, hardware repair, or even mere technical assistance via phone, email, or video.
Hardware support services has broadly two divisions. Computer systems design services (CSDS) and Computer facilities management and related services (CFMS).
Computer Systems Design Services
Computer systems design services companies plan and integrate computer hardware, software and communication technologies into computer systems. The computer systems design services industry comprise CAD, CAE, CAM and LAN systems integration services. It also provides computer hardware and software consulting services.
· CAD or computer-aided design is a technology used to create designs and technical illustrations.
· CAE or Computer-aided engineering provides solutions to engineering problems by using sophisticated and interactive graphical software.
· CAM or Computer-aided manufacturing uses computer software and machinery to automate the manufacturing processes.
· A LAN or Local Area Network is a group of inter-connected computers that are capable of sharing data and other relevant information between two systems.
· Computer-related services includes computer facilities management services, computer disaster recovery services and software installation services.
Computer Facilities Management Services
Computer facilities management services are provided by companies that manage and operate clients’ computer systems and data processing facilities on-site.
· Computer Disaster Recovery –Computer disaster recovery includes technologies and procedures to enable vital technological processes to continue and infrastructure to be recovered following natural or human-induced disasters. It focuses on IT and technology systems supporting critical business functions.
· Software Installation Services –Software installation is the process of adding programs to a computer system. Installation typically includes copying code or generating installation files to new files on a computer or set of computers for easier access to an operating system. Programs that include operating systems often come with an installer. Installation is a part of a larger software deployment process.
IBM emerged as the largest company in the hardware support services industry with a revenue of $81.7 billion. Other major competitors in the industry are HP, CSC, Accenture and Tata Consultancy Services.
The Business Research Company expects the global hardware support services market to grow to $521 billion in 2020. Americas was the largest geographic market in the hardware support services industry with around one third of market share in 2016.
The chart below shows the year-on-year growth of the global hardware support services market during 2016 - 2020.
According to The Business Research Company’s Technology Analyst, Ramesh, the investments in IT hardware services are expected to rise in the future in certain end use segments such as banking, finance and insurance. Along with these sectors, the creation of smart cities, where all the systems and objects are interconnected and the need for software and hardware services plays a major role in driving the growth of hardware support services market forward.
Global Hardware Support Services Market Analytics is a detailed report giving a unique insight into this market. The report is priced at $1250 for an individual user. To use across your office the price is $1750 and $2500 if you wish to use across a multinational company.
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