2024-04-21 15:37
Picture this – you open your email, and it’s flooded with hundreds of customer queries. Each query seems urgent, and the customer wants either a quick reply or an immedi… Read More
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31west Blog: Outsource Technical Support | Help De Blog
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Passionate about technology and support. 31West Global blog is about collaborating thoughts and ideas. Sharing information which makes sense to the ecosystem around us.
2024-04-16 17:27
With judicious planning, IT support can morph from a financial black hole into a beacon of savings. Consider cloud server support or outsourcing help desk services as examples &ndas… Read More
2024-04-16 16:43
Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. As a result, poor admission and dropout rates… Read More
2024-04-16 16:18
HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. The low-cost plans combined with its easy-to-use features a… Read More
2024-04-09 12:07
Enrolling in an online course is just the beginning. What keeps students hooked beyond the sign-up page? It’s all about the experience.
Navigating online courses can be overwh… Read More
2024-04-09 11:10
There’s a reason Zendesk is considered a market leader in the customer relationship management (CRM) industry. Featuring stellar customer support services, thousands of integr… Read More
2024-04-04 21:07
Businesses need a centralized system to store and process their database. Today, each employee, partner, and business associate access the business data from a single, centralized s… Read More
2024-03-31 12:22
When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The constant notifications of incoming messages from hundred… Read More
2024-03-24 09:04
Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. Amidst this endeavor, Data Security Posture M… Read More
2024-03-16 15:14
In this era, online shopping has revolutionized how people shop, shifting away from traditional brick-and-mortar stores. With a few clicks, consumers can conveniently purchase goods… Read More
2024-02-27 19:46
In today’s competitive business landscape, the focus is on providing customer-centric solutions. Identifying your clients’ needs, putting them first, and ensuring that y… Read More
2024-01-24 19:23
The growing risk of security breaches has encouraged businesses to adapt to the latest and advanced security practices. Encryption, tokenization, multi-factor authentication, and ac… Read More
2024-01-17 20:51
Living in a fast-progressing world with constantly appearing new technologies and Internet features requires the user’s maximum caution and awareness about possible cyber dang… Read More
2024-01-09 17:18
Introduction to AWS Solutions Architect Role
Amazon Web Services (AWS) is a cloud computing platform that offers a broad range of cloud services to organizations of all sizes. An AW… Read More
2023-12-15 12:15
In this digital age, cybersecurity is more important than ever to keep kids’ schooling safe. As more schools go online, kids are learning a lot and interacting with technology… Read More
2023-11-30 07:49
In the digital era, where the internet is a central pillar of our daily lives, the importance of cybersecurity in modern web design has never been more crucial.
Websites are not jus… Read More
2023-11-30 07:26
You have to be cautious, as disguises of phishing scams are prevalent. Have you ever received an email claiming to be from a prince, offering a share of their fortune? You know bett… Read More
2023-11-25 08:26
In an era where technology shapes our everyday lives, cloud computing is a cornerstone of modern tech innovation. Among the giants in this field, Microsoft Azure has emerged as a le… Read More
2023-11-25 08:05
In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in… Read More
2023-11-24 07:09
With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. The key is scrutinizing and adopting emerging data tr… Read More
2023-11-24 06:18
In the rapidly evolving landscape of education, collaborative learning has become increasingly important. With the integration of digital tools like Office 365, the possibilities fo… Read More
2023-10-27 09:58
Have you ever wondered about the secret sauce behind acing the ITIL Foundation exam? “Prepare for the ITIL Foundation exam and understand ITIL concepts and practices” is… Read More
2023-10-02 07:21
Table of Contents:
Introduction
Client Background
Challenges
Solution
Implementation
Results
Conclusion
1. Introduction
In the hospitality industry, efficient IT support i… Read More
2023-10-02 07:19
Table of Contents:
Introduction
Client Background
Challenges
Solution
Implementation
Results
Conclusion
1. Introduction
In the pharmaceutical industry, seamless IT support… Read More
2023-10-02 07:16
Table of Contents:
Introduction
Client Background
Challenges
Solution
Implementation
Results
Conclusion
1. Introduction
In the fast-paced world of logistics, the efficienc… Read More
2023-09-20 14:31
Although OneDrive has become quite mainstream, there still are people who do not utilize this Microsoft application to its fullest. When used correctly, Microsoft’s OneDrive a… Read More
2023-09-05 13:49
Cybersecurity is evolving all of the time. As cybercriminals craft innovative ways to breach systems, it’s imperative that you stay several steps ahead of them.
This is the ca… Read More
2023-07-28 11:06
In our digital landscape, where information flows continuously, safeguarding organizations has become challenging. As cyber threats mutate and grow, the battle for network security… Read More
2023-07-25 13:20
Dropshipping is a streamlined option for anyone who wants to get into ecommerce but doesn’t want to be burdened with the process of making, storing, or delivering products the… Read More
2023-07-22 09:12
Setting up a remote connection enables employees to work from home and just about anywhere. All that’s needed is a laptop, a stable connection, and a proper setup, and you can… Read More
2023-07-11 14:40
Outlook calendar can be integrated with email and contacts, allowing people to keep up-to-date with their schedules. The calendar can also be shared with the team members so they ca… Read More
2023-07-10 14:37
You send an email only to realize later that you have missed important information. We all have been there. Outlook email offers a host of advanced features, including advanced secu… Read More
2023-07-05 16:15
Outlook is commonly used to send and receive emails. It’s famous for its advanced features, including task and contact management, browsing, notes, and more. It manages your e… Read More
2023-07-03 16:41
What started as a necessity during the pandemic has become a new normal. The remote work trend has become popular among all industries. While some focus on hybrid work arrangements… Read More
2023-07-03 08:34
MS Office 365 emerges as the most preferred business solution platform. It helps all sizes and types of businesses to operate efficiently and securely. However, the user popularity… Read More
2023-06-29 10:03
Creating a digital signature and attaching it to all Outlook emails can help you leave a positive impression on your clients and whoever you approach through email. You can add this… Read More
2023-06-29 09:54
Disaster recovery (DR) refers to organizations’ strategies and procedures to recover from unforeseen events that disrupt normal operations. These events may include natural di… Read More
2023-06-28 05:37
Google Workspace helps you set the most efficient business operation process with a pack of advanced tools and software. It provides you with the A to Z business solution, enhancing… Read More
2023-06-23 11:00
Microsoft’s Remote Desktop Connection tool comes in handy for users that work from home or IT help desk companies that offer services to businesses located afar. With this opt… Read More
2023-06-21 06:37
Do you send emails to your clients manually? If you have still not embraced Outlook’s Out of Office Automatic reply, now is the best time to implement this change.
IT help des… Read More
2023-06-21 06:02
Google Workspace is an easy and suitable way to manage your projects. The best part is you can use other third-party tools within the workspace platform and organize the tasks effic… Read More
2023-06-09 08:44
Antivirus programs have become a necessity today. With the growing cases of cybercrimes reported around the world, protecting your personal devices and information is important, mor… Read More
2023-06-06 06:05
Google Workspace offers unmatched benefits for both established and small businesses. For example, as a small business owner, you can opt for an individual account. It provides addi… Read More
2023-06-05 08:29
The growing popularity of the cloud-based work environment has encouraged businesses to move their operations to the cloud. While they are migrating the data online, a common questi… Read More
2023-06-02 13:04
Active Directory is any hacker’s primary target when they are attempting a security breach. That’s because every hacker or malicious actor knows that access to your netw… Read More
2023-06-01 11:22
Microsoft has made many updates to its Office 365 suite since it launched. It’s undoubtedly an all-in-one solution for businesses and individuals looking to streamline their b… Read More
2023-06-01 11:03
A virtual private network (VPN) is known for establishing a secure connection between your device and the target network. It protects your privacy by hiding your device’s IP a… Read More
2023-05-30 05:57
Google Workspace is a cloud platform where you will find multiple tools and software providing flexible business solutions for organizations. It is the new version of G Suite with a… Read More
2023-05-23 03:43
Virtual Private Network or VPN might sound daunting at first, but it’s one of the must-haves for businesses and individuals alike. With VPN, you can safely browse the internet… Read More
2023-05-22 15:54
SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, proj… Read More
2023-05-04 16:37
Outlook is a commonly used email client app. However, there’s more to this email application than sending and receiving emails. Outlook is packed with task management features… Read More
2023-05-04 16:32
With SharePoint document management, you can create a library to store documents using metadata. It allows users to upload documents and tag them with search-based keywords. In simp… Read More
2023-05-03 15:26
With the remote work trend and computerized systems gaining immense popularity, businesses and individuals are constantly focusing on cybersecurity practices, more now than ever.
If… Read More
2023-05-01 09:38
A workflow is a method for operating repetitive functions and assignments occurring in a specific mandate. These procedures enable IT service desks and other departments to perform… Read More
2023-04-26 06:48
People with busy and hectic schedules need an Outlook or Google calendar to manage their day-to-day jobs efficiently. To avoid missing out on your appointments or joining an importa… Read More
2023-04-26 06:25
IT operations is one of the fundamental teams for organizations. They are responsible for managing the software, hardware, and network infrastructure. This, in turn, helps organizat… Read More
2023-04-24 15:58
Data storage in the cloud has become an essential part of organizational safety and efficiency. Besides, remote work culture has stimulated the trend, and SharePoint is the first ch… Read More
2023-04-24 15:27
Remote access to your company’s machines has become a common practice in the post-pandemic world. Sharing your screen with remote employees so that they can execute their rout… Read More
2023-04-19 05:50
Businesses saw the biggest transformation during and post-pandemic. Some companies had to embrace hybrid working culture for employees, while others dealt with a sudden increase in… Read More
2023-04-17 14:38
Are you looking to offer cybersecurity services as an MSP? One that can help protect critical client assets while reducing costs?
If yes, the Cybersecurity Management service by Con… Read More
2023-04-17 14:32
A remote desktop is an advanced program that gives users remote access to a specific computer and its software and hardware components. The software captures the keyboard, mouse, sc… Read More
2023-04-17 14:27
Microsoft Teams is a workspace where your team can experience real-time cooperation and communication, content sharing, meetings, etc. You can obtain all these advantages in one pla… Read More
2023-04-03 08:32
Windows server has been serving as an ideal platform for your IT infrastructure and all business applications. Microsoft introduces new upgrades to improve the server’s effici… Read More
2023-04-03 08:25
The increased risk of cyber-attacks has empowered organizations to adapt to the latest security solutions. Information security has become businesses’ top priority, irrespecti… Read More
2023-03-29 01:22
Choosing between Office 365 and Google Workspace is pretty overwhelming, as each software has a competitive pricing model and a set of robust features. Google Workspace allows a sea… Read More
2023-03-23 11:38
Microsoft Office 365 has grown popular among office-goers and businesses. Since it can be integrated with the cloud, it’s become possible to run the entire office suite in one… Read More
2023-03-21 09:57
Are you looking to improve internal communication? Or do you want to make knowledge sharing easier? Or do you want to deliver a quality customer experience?
One way you achieve thes… Read More
2023-03-21 09:51
When Microsoft Office was released in 1990, the company’s primary goal was to provide the essential apps and software that streamline regular office work. Word, Excel, and Pow… Read More
2023-03-15 09:20
Are you looking to grow as an MSP? Are you looking to make MSP business processes more manageable? Are you looking to improve the quality of service you provide?
If yes, then the ho… Read More
2023-03-14 05:38
The ever-changing demands of customers have made IT software applications a must for all industries. Automation is needed more now than ever. Whether it’s human resource manag… Read More
2023-03-09 13:01
If you have a ServiceNow subscription and have used the platform for a while, you might think you already have experience navigating the app. Tech-savvy users don’t take much… Read More
2023-03-08 11:44
ServiceNow’s advanced built-in capabilities and robust user interface have enabled IT specialists to adapt to the digitized workflow seamlessly. The digital transformation, es… Read More
2023-03-07 08:57
Handling management operations is not a cakewalk. You may have a team of 50+ employees looking after different departments. But when it comes to the IT infrastructure, you can&rsquo… Read More
2023-03-07 08:40
Firewalls are essential to network protection tools that must be powerful to the highest possible level. The implementation of a network firewall is a highly demanding job. The admi… Read More
2023-03-06 10:55
Are you looking to improve marketing and sales opportunities? According to Salesforce, quality customer service would be the way to achieve this business goal.
If your organization… Read More
2023-02-27 15:04
With more and more businesses embracing the hybrid and remote work trends, remote desktop software is a must for companies operating remotely. These software solutions are designed… Read More
2023-02-27 07:42
Cloud firewalls, also called cloud security or cloud computing, is an accumulation of safety standards developed to safeguard the cloud-based infrastructure of an organization. Thes… Read More
2023-02-24 10:10
It does not matter how good, responsive, or well-designed your system is. Your customers will leave if it does not meet their requirements. A system that is slow or crashes is poor… Read More
2023-02-23 11:00
Contact centers are usually the intermediary between companies and their customers. Their main purpose is to help customers interact with products and services, provide useful infor… Read More
2023-02-23 10:51
The firewall access policy for your organization is a combination of different firewall rules that filter incoming and outgoing traffic based on predetermined security criteria. The… Read More
2023-02-22 08:20
Are you trying to set up a help desk? Or are you trying to scale the help desk to accommodate your growing business? Customer service software is a solution that can help in either… Read More
2023-02-21 10:22
Windows Servers come in different variations to cater to the unique requirement of different audiences and to fit the organizational goals of the target business. The server edition… Read More
2023-02-21 07:01
Are you looking to improve customer service? Do you want to optimize your service desk workflows? Are you looking to improve the employee experience?
If yes, then you must consider… Read More
2023-02-20 09:45
Active Directory is the door to your IT castle. All applications, users, databases, and sensitive files are managed within the AD and the access rights are also configured within th… Read More
2023-02-17 06:00
As businesses are increasingly opting for digital transformation, they also need improved business management, fast processes, flexibility, and good returns. Cloud computing technol… Read More
2023-02-10 15:05
Are you looking to grow your business? Are customer retention and increasing sales your business objective?
If yes, you need to focus on the quality of customer support you deliver… Read More
2023-02-09 13:37
AutoTask is a scalable PSA solution designed for IT help desk service providers. The tool streamlines your IT management functions and automates a wide array of tasks, making it eas… Read More
2023-02-07 15:51
As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks.
Evert IT help desk service provider needs a r… Read More
2023-02-07 15:45
Are you struggling to route, track and manage requests and issues? Are repetitive tasks bogging your service desk? Do you not have tools to analyze the data at hand?
If yes, then yo… Read More
2023-02-06 11:20
A firewall is an internet security method. It analyzes and scans all data traffic flowing to and from your network as per a predefined set of regulations. Firewalls block uncertifie… Read More
2023-02-03 10:08
Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT ser… Read More
2023-02-03 10:04
IT help desk providers know the importance of tapping into automation technology to streamline repetitive tasks. This boosts employees’ productivity and saves them time in exe… Read More
2023-02-01 11:26
Microsoft keeps introducing new features and upgrades to its operating system to maximize security and increase network speed. In September 2021, Microsoft announced one of the bigg… Read More
2023-01-31 15:37
Data is, without any doubt, the most powerful tool in a marketer’s arsenal. It has a proven track record for generating leads, predicting business trends, or providing insight… Read More
2023-01-30 16:12
Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspect… Read More
2023-01-26 11:56
If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. With many software applications cl… Read More
2023-01-25 11:10
Most IT companies have embraced help desk software solutions, and it’s not hard to see why. These applications are engineered to automate complex ITSM operations and simplify… Read More
2023-01-25 11:04
A service desk is a link between your business and customers. They are the face of your business. The type of customer service you provide can play a major role in customer retentio… Read More
2023-01-24 07:36
When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently.
The ITSM software is one such smart and automated… Read More
2023-01-23 09:26
Businesses these days are increasingly using Microsoft Office 365. All kinds and sizes of companies are opting for this Microsoft Office Suit to increase productivity and ROI. The c… Read More
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