​​‌Social Media has had significant impacts on government​al entities, ​forcing them to respond, 

​refine  and ​reconsider  governance in a digital age. Effective social media usage ​is much more than an ROI ​and​ increasingly important for citizen engagement,​ crime prevention,​ 

​crisis management and even national security.  The below inforgraphic by Rutgers O​nline Master of Public Administration Program explores the impact social media engagement has had on governmental departments and tips for agencies to better excel with social media.