Conflict is a basic human nature. In a humble house, where there are two people, there is bound to be a Conflict at some point or the other. No two persons or living beings can be under one roof and not have any conflict. There is no utopian situation on the face of earth, where no conflicts exist. It is very natural for different people to have varied perspectives and have different views. Same is applicable to the organizational scenario. An organization is an institute where many people with variety of perspectives work. These different views are bound to clash over some point. These perspectives emerge strongly in the meetings and while coming to take any decision.
The management has to have the skills to be a good listener and understand the point of the other party. Good listening skills will always go a long way. This helps the management personnel in conflict resolving. But there are some situations when things go way beyond, and then there is dire need of mediation. Mediation is an alternative tool for conflict resolution and becoming increasingly important in the work environment. Mediation can resolve conflicts in advance. The conflict resolution be achieved involving both the parties, thus it can be viable and sustainable for longer time. The involved parties can find trustful cooperation. At Betriebsrat, it is useful to learn about the possibilities for conflict resolution and use it. Our seminars specially chalked out for this purpose teaches the professionals to handle conflicts and arguments at workplace in a much effective and productive way. Betriebsrat can help you find a way round the heated argument or discussion.
