Nowadays the fate of your corporate image depends on the customer service your business provides. A dissatisfied client is never likely to use your product or services ever again. That’s why you should take every opportunity to deliver the best customer experience to your clients and prospects.

One of the most innovative ways to do this is to automate your customer service with AI chatbots. In this article, we’ll be talking about some of the best virtual assistants for transforming your customer service. We’ll also elaborate on the long-term benefits AI chatbots might bring to your business.

What can AI chatbots do for your customer service?

A lot of businesses dealing in internet Marketing Services are choosing to opt for AI chatbots for a variety of several reasons. Chatbots can answer customers’ queries cheaply, quickly, on real-time basis. Another reason is in terms of web development chatbots are very easy to install: once you have a fine live chat app, it only takes couple of minutes to integrate a chatbot.

Top advantages of AI chatbots for customer service.

#1 Quick as a whip!

Chatbots need no sleep. They can easily tackle any issue no matter if it’s 4 am or 8 pm. This is important for companies targeting millennials (who can be time starved). This is useful in improving the efficiency of customer support and consistency in the quality of customer experience.

#2 Groundwork reduction

When it comes to Chatbot response, high volume of requests pose no issues due to the automated similar responses. This makes them perfect for frequently asked questions. Besides, chatbots don’t require any time searching for answers as compared to human agents. This helps in reducing service time up to five times and operational costs by as much as 66 percent.

Chatbots can seamlessly direct customers to a live agent in case the AI can’t settle the matter. This lets human agents focus their efforts on the heavy lifting thus increasing employee productivity.

#3 No scope for errors

AI chatbots have little to no chance of making errors while answering customer inquiries than human agents do. Why? Because of their cognitive technology allows them to interpret customers’ responses and provides accurate, automated answers. Chatbots have abundant memory.

This greatly reduces the chances of misinterpreting any query or offering an incorrect solution.

#4 Maximum customer engagement

Chatbots can provide endless opportunities of starting up contextual conversation with any customer regarding any issue at any time of day. They engage in friendly interactions with customers while giving them other options to ask additional queries.

 By only showing options which are relevant to the customer’s main question so that they don’t tire customers with unnecessary information. In this way chatbots can manage to keep the customer preoccupied for a longer time.

#5 Proactive customer interactions

A lot of Internet marketing service companies still engage in passive customer interactions. i.e. they only respond to inquiries but don’t start the conversation themselves. AI bots can begin the chats and inform customers about sales and promotions regarding the business. Moreover, virtual assistants can offer supportive product pages, images, blog entries, and video tutorials.

We are sure that by now you must already tempted by the advantages of virtual assistants? Then it’s time to enhance your customer service with a brand new AI-powered chatbot. But which one should you use?

The Best chatbots for internet marketing services:

Here’s a collection of lovable chatbots. Each has its own unique feature set. Choose the one that suits your business best.

BotEngine

With BotEngine you can customize any chatbot you want and integrate it with apps and services of your choice. Instantly start off with a template and customize using drag and drop responses and actions while developing automated responses.

Once it is customized, use the customizable chat widget to instantly add the bot to your website or choose any available platform of your choice such as Facebook Messenger and Slack for integration. You can also add BotEngine to the third-party live chat services.

Optimize your bot on a daily basis with the help of training tools powered by the machine learning to include unrecognized queries for different scenarios such as web development queries. The bot can also communicate with external services so you can send the collected data directly to your CRM and database.

Clare.AI

Clare.AI is a front-office assistant that provides state of art online banking services. This virtual assistant combines machine learning algorithms with natural language processing.

The Clare.AI algorithm is customized for customer service FAQs, appointment arrangements, conducting internal inquiries for IT and HR, and helping customers manage their finances via messengers of their choice such as (WhatsApp, Facebook, WeChat, etc.). It can even draw a statistical tables showing customers expenditures.

NanoRep

NanoRep is a customer service bot which guides customers throughout their entire buyer’s journey. It can handle variety of issues such as helping customer book a flight or movie tickets etc. which is great functionality for assisting internet marketing services. without being limited to predefined scripts, as in case of other customer service chatbots. And it delivers context-based answers. Its Contextual-Answers solution lets the chatbot provide real-time responses based on:

• Customer’s location;
• Device the customer is using;
• Product the customer wants to get information about.

Furthermore, NanoRep has smart channeling capabilities. In other words, it can direct customers to relevant third-party channels for help if the need arises.

Morph.ai

Morph.ai is an AI-powered chatbot. It works across a number of messengers, websites, Android and iOS apps. Morph.ai lets you automate up to 70 percent of your customer support. It can easily integrate with your existing CRM and internet marketing services tools. Plus, it can learn new queries and responses over time. You can add cards, carousels, and quick replies to enrich your conversations. It looks like this

Furthermore, the company promises integration with Salesforce, Smooch, Zendesk, and Hubspot soon.

What can I expect from an AI chatbot?

In today’s world, people are eager to talk to businesses via new channels. Yet customers are not very keen on having deep human-like conversations with automated technology. They just want the information they need without unnecessary hassle. These virtual assistants can perfectly meet the customer’s expectations of how customer service should operate.

When implemented well, virtual assistants can make the customer experience efficient. In fact, they can resolve 80 percent of chat sessions.

Once people get comfortable using chatbots, there will be huge demand for them. Widespread adoption will take hold.

Keep in mind that more than one-third of businesses that exist today won’t survive in the coming 10 years. Isn’t it time to work on your future?

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