ISO 9000:2015 Quality Management Systems – Fundamentals and Vocabulary gives the definition of Quality as the “degree to which a set of inherent characteristics of an object fulfills a requirement.” While this broad definition might bring to mind many of the traditional Quality ideals, such as process efficiency and customer delight, perhaps less obvious are the potential costs of Quality failures and the impact they can have on the environment, a company brand, and human lives.

On April 20, 2010, the Deepwater Horizon, an oil rig leased to BP Exploration & Production from Transocean for extracting oil from the Macondo well 50 miles off the coast of Louisiana, suffered a series of explosions caused by the uncontrolled flow and ignition of oil from the well onto the rig platform during exploratory drilling. Explosions, and the resulting inextinguishable fire, continued to rock the Deepwater Horizon for 36 hours, killing 11 … Read more...

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