With over 10,000 attendees, we were thrilled to attend and sponsor Salesforce’s World Tour event in Sydney on March 21. Of course, Salesforce is known for it’s CRM tool, but an event like this gives them the opportunity to show off some of the their partners, AppExchange members, and new products.

As a product that recently joined the ranks of Salesforce ISV Partners and AppExchange, we were riding high on the cloud (get it?!) showing off the Samanage Service Desk, Enterprise Edition. During our conversations at the booth, there were three common themes that seemed to arise with each discussion.

Enterprise Service Management: What is it? 

It’s one of those trendy IT words that is popping up more and more, but what does it even mean in the real world? Samanage Service Desk, Enterprise Edition is just that, a service desk for the entire enterprise. One platform that allows all service providers to streamline their services and better collaborate with other teams.

Streamlining Employee Onboarding 

What’s one of the most complicated services that involves the most amount of team members from across the organization? Employee onboarding. When a new team member joins the company, IT, Finance, HR, and the actual team they are joining, all have to prepare paperwork, assets, and more. With Samanage Service Desk, Enterprise Edition, attendees at Salesforce World Tour – Sydney were able to see an onboarding workflow in action and how it organizes the process, sets approvals, and streamlines the dependencies across teams.

Successful Service 

The ultimate goal, no matter what department someone is in, is to provide the best service to their “customers” or stakeholders. The hardest part in achieving this is finding the right technology to support the successful execution of services. Samanage Service Desk, Enterprise Edition is a platform that is designed to help organizations get closer to their “customers”.

United States and London, we’ll see you soon! See the full list of Salesforce World Tours we’ll be attending here.