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Small Improvements Into Oblivion
2017-03-24 00:16
All humans experience different levels of challenges. Good innovation sees these challenges and find solutions. Brilliant innovations see what is invisible to others and creates a need nobo… Read More
The Creation Of Adventor CRM
2017-01-08 13:26
2017 – what a year! I have been writing on this blog for 10 years this year. Some years I have been very productive, while others have been slow – well on writing at least. In Au… Read More
The Social Importance Of Building A Pyramid
2016-08-24 15:16
We are all individuals in a larger social group. What is more important, the individual or the society? When it comes to politics this is an ongoing debate, and will always be an ongoing deb… Read More
The History Of Customer Service
2016-08-21 10:19
It is interesting to read about the history of our trade. However, a lot of articles and books start off with the invention of the telephone. I believe that customer service started much ear… Read More
10 Small Ideas For Fun At Work
2016-08-14 19:48
Today I want to present a short list of fun and/or nice things to do at work to have fun and boost employee engagement. Most of these efforst cost close to nothing. We did #1 when I worked a… Read More
Don’t Leave Your Bike Behind
2016-08-12 18:34
It is hard to find time to improve in a busy and hectic everyday life. There are just 168 hours in one week and things tends to pile up. It is hard to create a great customer service if ever… Read More
Help Me, I Am Micromanaged
2016-08-11 17:44
I have previously written about the consequences of micromanagement (see links below) and how to deal with a micromanager. In general micromanagement is by far the most popular topic on my b… Read More
How Do I Become A Leader?
2016-08-09 17:05
©iStockphoto.com/RTimages Do you want to become a leader? Well you are already on to a good start by finding this site. Many of my readers are regular employees with ambitions, and you… Read More

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