A recent experience reminded me of the concept of the “friendly zoo” as it relates to customer service. I will try to make my story meaningful to you. I once purchased some electronic equipment from a reputable mail-order outfit in the Midwest. The buying experience went without hitch and I was more than pleased with…
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Posted in Mike's Morning Missives by Mike Marchev
This post first appeared on TravelResearchOnline | The Voice Of The Travel Age, please read the originial post: here
