Coordination between IT admins and field workers while trying to solve malfunctions on remote iOS devices has been a lengthy pain point for most companies. SureMDM provides a more effective remote support option for iOS devices through native iOS Screen sharing support.

Apple’s native features such as Screen Sharing and Remote Desktop allow IT admins to quickly access employee computer screens, ensuring easy remote support for Macs. But a similar feature wasn’t available for iOS devices until the release of iOS 11, when Apple introduced the ability to record and broadcast screen in real-time. With 42Gears UEM, IT pros can now remotely view the end user’s iPhone or iPad screens by using this built-in screen recording feature.

Remotely Capture Screen on iOS Devices using SureMDM

To set up and use 42Gears UEM to remotely capture screen on an iPad or iPhone using 42Gears UEM, follow below mentioned steps:

1.   Login to 42Gears UEM Console and select any enrolled iOS device.

2.   Click Remote from Dynamic Jobs.

3.   On the device end, swipe up to open the Control Centre.

4.   Long click Screen Record button.

5.   Select SureMDM Nix and click Start Broadcast.

6.   If the Screen Record button is not available , go to device Settings.

7.   Select Control Centre.

8.   Click + to add Screen Recording.

9.   Once broadcast starts, the user will get a push notification on the device showing – Administrator requested for access to screen.

Now the admin will be able to see the iOS device screen on the 42Gears UEM console.

Note – Remote screen capture through 42Gears UEM works on all iOS devices including iPhones and iPads, running iOS 11 and above. However, touch and click events are not yet supported through this feature.

Once the remote support window is closed on the UEM console, the end user will get a notification on the device to stop the broadcast, in order to ensure that additional data is not consumed by the feature.

If you would like to enjoy easier troubleshooting of iOS devices, you can try the remote screen capture feature on 42Gears UEM today! Click for a free trial.

Watch the iOS Remote Screen Sharing video here.

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