You got Bad Google Reviews, so now what to do next? Bad reviews are always considered as business man’s nightmare. It’s a very difficult phase when your hard earned reputation is been tarnished by user reviews. You can easily minimize the damage to your company. Just follow these 5 steps to overcome negative reviews.
Don’t be panic:
A negative or bad Google review isn’t the end of the world, almost every company has got one bad review. Research shows that bad reviews have effect on your business but not that much. So, you need to calm down and just follow the next step.
Try to evaluate the situation:
When you receive a bad review, first of all check that the review is real or not. You will find many fake reviews on the internet. Check your previous records to see who that person really is. If he is the previous customer then you need to listen to the customer service calls. The more you know the more you are ready to face the situation.

Response:
Despite of the negative review you got just try to respond it quickly. Most people who read your reviews are the ones that actually have interest in your products or services. You need to assure the customer that the same issue will not happen again.
What to do when someone left a fake review means he never visited your restaurant never used your product or services.

• First of all make him an apology for the dissatisfaction.
• Try to fix the situation by offering them contact information.
• Report the review as spam if you don’t get the reply.

What to do when someone don’t like your product or services.

• First of all try to address their issue.
• Never make excuses.
• Try to fix the issue.

Rectify the errors:
There are various situations when a bad review is not about you or the company, it might be possible that the customer had a very bad day. When there’s a hitch try to fix it.
Be on top of your negative review:
Just stay on top of your negative review, like when a customer becomes unhappy – you can make him come back by fixing the issue.
Bottom line:
Google reviews are probably the best part of your digital marketing plan as it helps in increasing your visibility and credibility. When your business takes proactive steps to secure reviews then they should be an increase in traffic to its website. Try to evaluate the situation when you receive a negative review – first of all try to fix it.