2024-04-24 08:15
Imagine you’re the owner of a grocery business which has recently moved into the online space. While things are going well overall, you just got some negative reviews, and these… Read More
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10 Excellent Ways Ai Is Enhancing Customer Experience Blog
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Catch the wave of AI in customer experience with our informative blog. Uncover how AI enhances customer support and service efficiency, and learn the essentials of selecting the right AI-powered ticket management tool. Discover the transformative impact of AI on customer experiences in today's digital age.
2024-04-23 12:34
Ever watched a movie or a TV show and marveled at how seamlessly everything flowed from one scene to the next? Each scene draws you deeper into the story until you’re completely immers… Read More
2024-04-21 12:05
There was a time when it was all about learning the codes. But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools.
Literally, an… Read More
2024-04-19 13:17
Unpopular opinion: Data is fun!
It indeed is if you have the right Data Entry Tools!
If you’re nodding your head left and right, it might be because you have heaps of data waiting to b… Read More
2024-04-15 09:51
There was a time when the tech industry heavily focused on development services. While those services still play a crucial role, the spotlight has now shifted towards SaaS products. This gro… Read More
2024-04-12 09:48
Are you stuck between using a poll and a survey?
Don’t worry, I get you! It’s pretty normal! These two terms are often used interchangeably.
One of my friends recently asked me… Read More
2024-04-08 09:09
Did you know that, according to the Mystery Shopping Providers Association (MSPA) Americas, there are more than 1.5 million mystery shoppers?
It’s like being a secret agent for a busin… Read More
2024-04-05 08:03
Jotform vs Microsoft Forms! Can’t decide? Don’t worry, I’ve got you! You’ve arrived at the right place at the right time.
Choosing what’s best for you needs tim… Read More
2024-04-04 06:03
Ever wondered about the significance of customer adoption?
Well, let’s try to understand it: customer adoption encapsulates the journey of attracting new customers when launching a new… Read More
2024-04-03 11:55
In 2021, Amazon had an impressive NPS score of 61. Fast forward to 2023, and they swept a 73! Today, the e-commerce giant makes up approximately 10% of the US retail turnover!
But how did th… Read More
2024-03-31 13:42
If you’ve ever thought your Google Forms look plain, you’re not alone. They’re really useful, but sometimes they could do with more excitement, right?
Well, good news: givi… Read More
2024-03-28 14:14
On site surveys are your direct link to website visitors. They allow you to ditch guesswork and get the real deal with user feedback.
But what exactly are they? And how do you effectively em… Read More
2024-03-27 08:14
The crux of any survey is its respondents. Getting the right survey respondents is where the success of a survey or research lies. The quality of the data, the insights you drive, and the de… Read More
2024-03-26 08:11
Video – How to Create an NPS Survey from Scratch? | NPS Surveys from SurveySparrow
The first step in identifying and boosting your customer loyalty is conducting an NPS survey… Read More
2024-03-25 06:48
Escape rooms have surged in popularity, both as entertainment and educational tools. They challenge participants to solve puzzles and decipher clues to “escape” within a set time… Read More
2024-03-25 06:01
Today, almost any professional activity can be automated, and sales management is no exception. The more you automate, the more time you have for more creative, challenging tasks that requir… Read More
2024-03-25 05:53
Navigating the dynamic landscape of Search Engine Optimization (SEO) requires a deep understanding of a client’s unique business objectives and challenges. As SEO companies field inqui… Read More
2024-03-20 07:02
So, how to make a poll on Google Forms, huh?
Polls are great for quickly finding out what people think. Be it making a decision, learning about customer preference, or improving products or… Read More
2024-03-20 04:37
We have apps for everything nowadays. Be it ordering food, doing personal training, or purchasing land, there is an app for every occasion. The numbers are so overwhelming in order for your… Read More
2024-03-19 11:54
If you’re looking for a video marketing guide, you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowin… Read More
2024-03-19 04:45
Looking for help to do a file upload on Google Forms? Or are you trying to understand how to add questions that allow users to upload files? Either way, you have come to the right place.
Thi… Read More
2024-03-15 06:53
Don’t you think strong communication lays the foundation for any successful business? Understanding the different types of customer feedback is crucial to building that ground!
Th… Read More
2024-03-12 13:45
Is Google Forms HIPAA compliant? I’m sure, if you’re in the healthcare industry, this question might have popped up at least once in your mind. HIPAA sets the standard for protec… Read More
2024-03-12 13:44
Guess what? Today, we’re diving into the world of website feedback tools. And not just any tools, but the top 15 of 2024.
Why? Because your website isn’t just a website. Th… Read More
2024-03-11 12:42
Have you ever wondered what’s behind those graphs and charts you see on the news? Often, they are the results of polls, a tool used to collect public opinions on everything, ranging fr… Read More
2024-03-10 10:34
Have you ever conducted a survey and wished the responses were more…honest? Anonymity is a crucial factor in collecting genuine feedback. While Google Forms doesn’t offer a buil… Read More
2024-03-09 13:32
Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expe… Read More
2024-03-08 08:12
Have you ever sat through an online quiz snooze-free? Well, if you’re nodding your head left and right, you’re not alone. But Quizzes are a powerful tool for assessment and engag… Read More
2024-03-07 07:17
What’s that one thing that connects Pollfish, SurveyMonkey, and Qualtrics? The best answer would be Surveys! And? Market research! Yet, they cater to different user needs. Plus, they h… Read More
2024-03-06 06:19
Executive Dashboards: Industry Insights & Decision Support
Do you know that data analysis has now become crucial for corporate decision-making?
However, dealing with raw data is time-con… Read More
2024-03-05 09:25
Choosing the perfect form builder for you can be a bit of a hassle, especially when your mind is conflicted in a battle of Formstack vs Google Forms.
Do you go for the free and familiar or t… Read More
2024-03-03 10:26
You are running an online eCommerce business. Though you are getting a considerable amount visitors, you have been seeing a high volume of cart abandonment.
The customer liked the product, w… Read More
2024-03-02 11:17
Typeform vs Formstack!
Choosing the best can be overwhelming. I get you.
But what if I tell you the team and I have researched for you? That’s right; we went in-depth and came up with… Read More
2024-03-01 09:20
Understanding the customers is as crucial as offering great products/services. How the customers feel about your brand or your product/service will give you a clear idea of the improvements… Read More
2024-02-29 08:09
Risk Assessment Questionnaires are structured tools that help organizations identify and manage risks.
But what exactly are they, and how can you create one yourself?
Let’s find out.
W… Read More
2024-02-27 12:47
The retail world transformed overnight with the pandemic, doubling digital shopping from 16% to 33% in just three months.
Impressive, right?
But as we’ve settled into this digital norm… Read More
2024-02-26 12:50
Finding the right business partner feels like searching for a unicorn in a haystack! I know. I get you.
But when you find prospects, do not dive headstart into the relationship. Understandin… Read More
2024-02-24 12:48
Turns out customers don’t always say what they mean. Shocking, right? Customer sentiment analysis lets you hear what’s really being said between the lines.
If you are confused ab… Read More
2024-02-23 13:34
Torn between Jotfrom and Wufoo?
I know how crucial it is to choose the right form builder!
Surprisingly, yesterday, a sparrow told me that Jotform vs Wufoo is the hot topic of discussion in… Read More
2024-02-22 11:33
Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention… Read More
2024-02-19 06:05
What is it that’s making you look for a Customer Thermometer Alternative? Do you find it complex, or is it too simple for your liking? Or perhaps, you want something new to try out. Ri… Read More
2024-02-13 15:11
How long should a survey be? Really?
Trust me I know how hard it is to strike a balance between gathering insights and not overwhelming the respondents.
Surveys are a bit like Goldilocks of… Read More
2024-02-09 11:20
Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. For some, it could be the desire to find an alternative or enhance an al… Read More
2024-02-07 11:56
Net promoter score is crucial for measuring patient satisfaction and loyalty in the healthcare industry. Did you know that a large chunk of Google searches are health-related? Among them, a… Read More
2024-02-05 19:08
If your brand is on TikTok and you’re not taking advantage of its search engine yet, you’re missing out on lots of opportunities.
Let’s give you a bit of context. According… Read More
2024-01-31 09:44
Since Fred Reichheld, the founder of Bain and Company, created the NPS, it has been the benchmark for measuring customer satisfaction. But what if there are alternatives to net promoter scor… Read More
2024-01-30 11:58
Today, every click, every purchase, every opinion is recorded. Businesses and researchers are faced with an overwhelming amount of data. This is the key to understanding consumer behavior, m… Read More
2024-01-29 11:05
Can you use AI for surveys, you ask? The answer is a resounding yes! In fact, asking the right survey questions can streamline data analysis. Guess how much time it can save! Well, you needn… Read More
2024-01-25 09:00
Are you having a hard time finding the right online form builder? Choosing what’s best for you should not be such an arduous task. Right?
Believe it or not, the team and I had a brains… Read More
2024-01-23 13:09
Have you ever wondered about what student surveys do? I’d say they capture honest student feedback. Now, how do we ensure that the feedback is genuine? That’s simple. You need to… Read More
2024-01-18 13:22
I see you’re here looking for Zoho Forms Alternatives.
Is it enhanced features, a different user experience, or a cost-effective solution you’re looking for? Or are you just tryi… Read More
2024-01-09 08:44
Using AI tools for market research is a game changer.
Come to think of it, what is that one thing you wish you had more of? For me, it is nothing but time! And that’s precisely w… Read More
2024-01-05 12:13
It is easy to get lost in the CRM realm. But guess what? The solution is not that complex. Integrating your platform into ActiveCampaign might be the key. If you’re on the hunt for the… Read More
2024-01-04 12:13
What’s that one thing available in abundance, but you can’t make even the slightest sense of it unless you have it meticulously arranged? Oh yes, if your guess is data, you&rsquo&hell…Read More
2023-12-29 09:02
When it comes to business competition, offering an exceptional customer experience (CX) is an absolute must. An outstanding CX is the heart of customer retention and a key strategy for custo… Read More
2023-12-28 09:03
Did you know that 91% of unhappy customers leave without a word? And according to Forbes, a harsh 96% will abandon you for lousy customer service! This stat shows us the importance of measur… Read More
2023-12-27 11:53
In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Cust… Read More
2023-12-26 11:53
In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Cust… Read More
2023-12-26 06:40
It is common knowledge that Net Promoter Score can propel a business to new heights. You might also know about transactional NPS and relational NPS.
But what do you think works better? … Read More
2023-12-24 16:58
A genuine connection is paramount to providing a healthy CX, like any relationship. Listening intently and catering to your customer’s needs is the only way! But how do we do it? One g… Read More
2023-12-23 16:50
Have you ever thought about how many people actually like taking surveys at the kiosks in public? Surprisingly, a good chunk does! And this number is growing as businesses realize it’s… Read More
2023-12-22 16:56
I recently had an interesting conversation with one of my colleagues. It was about the endless possibilities in customer understanding. And it started with him asking how we could make work… Read More
2023-12-21 16:43
Are you caught between choosing Jotform or Cognito Forms for your surveys?
In the world of online data collection, choosing the right tool is vital for your surveys. But worry not! Relax, fo… Read More
2023-12-20 16:43
Do you wonder who your true brand advocates are? The answer lies in the nuanced realm of promoters, passives, and detractors.
It is a given that buying experiences are based on how customers… Read More
2023-12-18 11:08
Keeping healthcare information private is a top priority, especially when data is sensitive more than ever. Plus, the majority of healthcare data breaches happen online. This is why HIPAA co… Read More
2023-12-10 05:43
Have you ever wondered how companies make sense of heaps of data? Well, there are numerous ways to measure and interpret it. But, among them, dashboards have emerged as a crucial tool. But w… Read More
2023-12-09 05:42
There are numerous types of forms in the online market. Their definitions vary, yes. But commonly, there are basic distinctions that we can explore.
We will discuss the most valuable types o… Read More
2023-12-08 09:46
Some businesses are just pros at effortlessly attracting customers. They stand out in the crowd. This is because of their mastery in inbound lead generation. Curious?
We’ll look into w… Read More
2023-12-07 09:42
Psychology claims that mirroring your prospect’s movements can evoke a sense of trust within them. Sales mirroring, to be precise, is a strategic move used by successful businesses to… Read More
2023-11-30 13:48
Let me pose a question to you: Why do some surveys excel at extracting meaningful and valuable data effortlessly? How do some companies know their audiences like the back of their hand? &hell…Read More
2023-11-29 13:58
Have you ever wondered what makes a brand stand out in the crowd? Why do you choose one product over the other? It starts with the Product Concept. (So, it starts in the head. Quite literall… Read More
2023-11-28 13:57
Customer satisfaction is the holy grail now. And the Kano Model stands out as a powerful tool for prioritizing features that truly matter to them.
But what exactly is the Kano Model, why is… Read More
2023-11-26 14:49
Do you know how long it takes for a product to turn into something that waits for you at your doorstep from an idea or a drawing on a whiteboard? Months! (and sometimes years!). The need for… Read More
2023-11-25 14:47
Running a business is so much like managing complex machinery. Right?
We want it to be a smooth sail, but challenges are inevitable. What do you do when you face the complexities of cash fl… Read More
2023-11-24 14:44
Cyber Monday is right around the corner and the business world is buzzing with exclusive deals! Let’s explore the latest offers from top SAAS platforms to supercharge your operati… Read More
2023-11-23 07:07
It’s a known fact that data analytics tools help you climb the ladder of productivity. Similarly, the importance of data collection and analysis is not an alien topic. What triggers mo… Read More
2023-11-22 07:02
Warehouse logistics is not just about storage. It is a strategic process that optimizes the entire storage process to ensure seamless product movement (Yes, from receiving raw materials to d… Read More
2023-11-21 07:01
As the Black Friday Sale draws near, we’re gearing up to spill the details on jaw-dropping discounts that will have you reaching for your wallets.
Don’t worry! We’ll be you… Read More
2023-11-20 09:56
Are you curious about Net Profit vs Gross Profit? Well, it’s not just about numbers. It’s about deciphering the financial code that propels your business forward.
Now, the burnin… Read More
2023-11-13 07:15
What separates a genuine discovery from mere chance? Statisticians agree that in data analysis, statistical significance holds a prime position. It is essential to know all about it if you w… Read More
2023-11-10 13:00
Volunteer sampling is an approach where participants willingly contribute their thoughts and experiences. It’s like a conversation because only those who are interested in taking part… Read More
2023-11-09 12:57
What’s research? It is the systematic process of investigating, analyzing, and interpreting information. Why? To discover new facts, validate existing theories, or solve specific probl… Read More
2023-11-08 07:39
Just as we lay back and imagine, “What more can AI do?” OpenAI came up with an array of ChatGPT plugins! I mean, can things get any easier? (Well, you never know until the next u… Read More
2023-11-03 04:50
Surveys have always been a primary marketing strategy to get to know what people want from a service or a product. Thanks to the Internet, today, it’s 10 times easier to conduct a surv… Read More
2023-11-02 10:07
Sample representativeness is pivotal when it comes to market research.
Businesses can’t afford to make guesses. But here’s the catch: not all data is created equal. A representat… Read More
2023-11-01 10:04
Ever noticed those swift, post-interaction surveys that pop up after you’ve just made a purchase online? Or maybe when you’ve had an interaction with customer service? They are t… Read More
2023-10-31 09:49
Have you ever wondered how a product went from a mere idea to a tangible item in your hand? The secret behind this transformation lies in a pivotal step: product testing. It’s more tha… Read More
2023-10-30 09:37
Are you someone who loves to get lost in the maze of numbers, or are you like me, who wonders (daily!) how experts make sense of the chaos? If you’re the former, you might have heard a… Read More
2023-10-27 13:46
What’s the secret behind groundbreaking research? Don’t you think it is a smooth amalgamation of intuition and methodology? Sampling is the cornerstone of research, adding credib… Read More
2023-10-26 13:44
Geographic segmentation involves dividing a market into distinct geographical units, such as countries, regions, or cities, to customize marketing strategies based on the specific needs and… Read More
2023-10-25 13:43
What is the first thought you get when you hear “Just do it”? Nike, right? The brand has used emotional branding exceptionally well, and this slogan, introduced in 1988, ha… Read More
2023-10-21 11:33
What do you think is the first recorded design research? Does it date back to the Renaissance? If so, was it when the artists of the age meticulously studied human anatomy to craft sculpture… Read More
2023-10-20 10:45
Did you know that exploratory research has played a pivotal role in some of the most significant scientific discoveries of our time? From figuring out why people do what they do to understan… Read More
2023-10-19 11:31
Imagine you want to survey to find out the most popular color from a jar of marble. The jar contains red, blue, pink, and green items. For the sample, you randomly pick the marbles, ensuring… Read More
2023-10-17 08:22
Secondary research involves the analysis and interpretation of existing data and information collected by others. It provides valuable insights for informed decision-making without conductin… Read More
2023-10-13 08:08
Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. But, why is understanding it crucial for your business? How can we use this stream of… Read More
2023-10-12 08:07
Have you ever wondered how questionnaires drive insightful decisions? They are not just forms with a series of questions but a tool for understanding your audience. Imagine being able to pre… Read More
2023-10-09 09:52
Have you ever wondered what goes into creating a brand name that sticks in people’s minds? It’s not just a label but the core of an enterprise. Most importantly, it distinguishes… Read More
2023-10-08 09:49
An AI survey tool is a sophisticated software application infused with artificial intelligence algorithms. It is designed to enhance the entire survey process, from questionnaire creation to… Read More
2023-10-07 09:37
Imagine an organization where every individual, regardless of their background, is not just welcomed but celebrated. In a workplace where opportunities are abundant, equity is not just a buz… Read More
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