One of the hardest things about service design is creating Continuity in the user experience. That continuity, in part, comes from organizations creating internal continuity and alignment. And sometimes, departments are incentivized to do just the opposite. For this reason, Continuity in Experiences require more than a good service blueprint. It requires real organizational alignment […]

The post Falling Through the Cracks: Continuity of Experiences first appeared on Akendi UX Blog.