We have repeated our customer Survey 2018 this year and once again asked you, our existing customers, to answer a few questions about us and our services. Just like last year, the participation was outstanding. In just a couple of days, more than 9000 customers took part and we would like to thank all of you for doing so! Your estimation and comments are a valuable feedback for us in order to further improve our services.

We are happy to announce that 95% of you are very satisfied or satisfied with our services. Compared to last year's survey, we managed to increase this number by one percent. By the way, the same accounts for the recommendation ratio We are very excited about this result; at the same time, we would like to assure you that we will evaluate your remarks and recommendations. After all, it is our goal to provide you with services that meet your expectations - true to our motto "The customer is king".

Again, we have raffled 3 x 100 Euro among all participants and the happy winners are:

• Pedro R. from Queluz (Portugal)
• Esben F. from Esbjerg (Denmark)
• Thomas W. from Neusitz (Germany)

Congratulations! The prizes were credited to the respective customer accounts as a credit note, which can be used to pay for the upcoming renewal of the registered services with us.