On-demand services are popular in every part of the world and continuing to grow and entering into new markets. According to recent a survey over 22 million customers are using on-demand apps and enjoying the services. Seeing such a glorifying growth of the on-demand apps, the companies like Matrix Marketers are entering into the development of on-demand apps by exploring new innovative and creative areas. In this post, we are discussing some of the must-have features of on-demand apps.

Demand for these services is not slowing down. It is seen that more and more people are using on-demand apps services, proving they are succeeding breaking out of the urban, time poor, financially comfortable Millennial (age 18-34) market. It is observed that more than 35% of the app users are youngsters.

However, this also means competition in every market segment and country is getting tougher. You never have a second chance to make a first impression, and a customer who isn’t happy with the service when they use it the first time won’t come back.

Quick, Efficient, User-friendly: Must-Have Features for On-Demand Apps

Customers need quick, easy, intuitive, well-designed user-friendly apps. User experiences can make or break an on-demand startup. Some core essentials for on-demand apps include:

#1: User Experience and Onboarding

It is essential that the user like the app by accessing easily. Sometimes the developers don’t keep the UX features in mind and the user doesn’t know where to go and where to click. How to access the app and find the real functionality of the app.

#2: Clear In-App Navigation and Flow

The new app will not get any attention if it does not contain attracting features for the users. Once someone gives up on their first attempt to use an app, they won’t come back again.

Make every step, from start to finish, logical and clear. Get a user from A to B – the checkout – as smoothly as possible, while ensuring they experience the app in a positive way that emphasizes the value you are creating at every stage. Planning to build an on-demand app? Get a market survey report before entering in.

#3: A Clear Order Placing and Checkout System

Online, ordering is easy for people these days than doing the offline, time spending tasks. A few clicks are all it should take. The social platform engagement and experience has to be frictionless for the development of a successful app. The social media websites like Facebook, Instagram and Twitter are the common platforms for advertising your app.

#4: Order Tracking and Precise Delivery Module

Delivery scheduling and order tracking. For customer’s, convenience is one of the main selling points for on-demand services. Convenience and speed. The tracking system attached with an app to trace the real time to get the order fulfilled satisfies the customers and they feel worth spending for the access of the app.

#5: Rating/Feedback System. Leverage Social Validation

Now you need to show people are happy using your app. Reviews are essential. Collect and curate positive reviews within the app to further leverage social validation. Support every review with images – headshots – pulled from social networks. Testimonials from third-party websites, social networks, and search engines, become a source and motivation factor for the app development.

The positive Handling matters and reviews will definitely make you feel confident about a situation.

#6: Live Chat, Voice Calls and Other Easy Ways To Contact Customer Services

Be responsive. A Live Chat or third-party messenger is a compulsory feature for an app if it has to provide 24/7 services. A valid phone number should be registered by the user to ensure that the service boys can call the person when required.

#7: An FAQ Or Self-Serve Resource Centre

When a customer has a problem, or wants to know more about how your service works, an FAQ section or resource center is a valuable marketing tool. It empowers customers.

#8: An Intelligent Search Function

An intelligent search function Depending on the service you’re providing, when you are selling a wide range of products from third-party vendors, customers need to find what they want quickly and easily. People spend less time on mobile than web-based apps. In case of the on-demand app, a website is less important than building iOS and Android-based app. An on-demand app is not easy to build, a lot of hard work is involved to fulfill the criteria of behind the scene work. A first-class user experience is required to make a successful app. At the center of all of this sits your on-demand app.

Before launching your on-demand app, road test the app and service. Encourage private beta users can test everything before officially launching. Start small. Start locally.

After finalizing on MVP, the app development is done I much faster way by keeping the user’s point of view in mind. At that point, with paying customers and revenue as evidence, investors are going to take an interest.

Conclusion:

After Developing the on demand, much can’t be done. So, the developer’s team of Matrix Marketers recommends doing beforehand work and keep patients in developing and launching the app. To start with, a unique idea should be developed but even if you are modifying an existing app, then make sure the features which you have included in your app are much required for the user and there is a lot of scope for your app. If you are getting stuck, you can hire an expert team from Matrix Marketers for developing the must do on-demand app!