Due to the evolving COVID-19 (Novel Coronavirus) situation, Headout is updating the cancellation policy for customers who have booked experiences in impacted countries.

The health and safety of guests is our top priority, and we are working very closely with our network of vendors and tour operators to ensure adherence to this cancellation policy. We are also closely monitoring the Centers for Disease Control and Prevention and World Health Organization for live updates on the crisis.

Headout's Cancellation Policy (Updated)

Italy

• Experience in the next 30 days booked before the travel advisory was published (March 8, 2020): Full Refund
• Experience in the next 30 days but unable to travel to Italy due to country-wide ban: Full Refund
• Italian citizen with an experience booked in a different country in the next 30 days but unable to travel: Full Refund

For experiences booked more than 30 days away: If you have booked an experience in Italy or are an Italian citizen with an experience booked in a different country, please reach out to us once the experience date is within 30 days.

In most cases, you will have the option of receiving a Refund to the original payment method or receive Headout credits. However, in the rare case when our local partner is not in agreement with our refund policy, we will issue a full refund in the form of Headout credits only. You can use it to book any experience with us until 31 Dec, 2021.

Rest of the World

Visa Issues

• Experience in the next 30 days but you're unable to travel due to your country imposing a travel ban to the destination country due to COVID-19: Full Refund if claim can be verified
• Experience in the next 30 days but you're unable to travel due to the destination country imposing a travel ban due to COVID-19: Full Refund if claim can be verified

Note: Please reach out to us to get your claims verified if you are eligible for a full refund.

For experiences booked more than 30 days away: Please reach out to us once the experience date is within 30 days.

Health Concerns

• You have low immunity, are prone to falling sick, suffering with chronic illness, are an elderly adult, traveling with a young child or are pregnant and have an experience in the next 30 days: Full Refund if claim can be verified

Note: Please reach out to us to get your claims verified if you are eligible for a full refund.

For experiences booked more than 30 days away: Please reach out to us once the experience date is within 30 days.

Flight Cancellation

• Experience in the next 30 days but your flight has been cancelled: Full Refund if claim can be verified

Note: Please reach out to us to get your claims verified if you are eligible for a full refund.

For experiences booked more than 30 days away: If no other flights are operating, please reach out to us and we will issue a refund or Headout credits.

General Concern

• Experience in the next 30 days but you aren't travelling due to health concerns: Free reschedule or Headout credits.

Full Refund Options

For those eligible for a full refund based on the scenarios above, you can pick any one of these options as your preferred refund method:

1. Headout Credits
You will receive Headout credits for the entire value of your booking with an additional 25% that can be used to book any Headout experience across 35 cities until 31 Dec, 2021. All you need to do is just log in to our website with the email ID used at the time of booking.

2. Refund to Original Payment Method
If both these options don’t sync with your plans, we will reverse your booking amount to the original payment method.

Please note that in most cases, you will have the both the options available: a refund to the original payment method or receive Headout credits. However, in the rare case when our local partner is not in agreement with our refund policy, we will issue a full refund in the form of Headout credits only. You can use it to book any experience with us until 31 Dec, 2021.

Temporary Attraction Closures

Italy

Italy has imposed a travel ban for the entire country and is temporarily closed for travel. All attractions in Italy are also temporarily closed.

Japan

The following attractions in Japan are temporarily closed and will reopen soon:

Closures in Tokyo
• Robot Restaurant Tokyo will reopen on 8 March
• Tokyo Disneyland will reopen on 15 March
• teamLab Planets TOKYO will reopen on 15 March
• Tokyo Skytree will reopen on 15 March
• Studio Ghibli Museum will reopen on 17 March
• Pretty Guardian Sailor Moon – Shining Moon Tokyo is closed until the end of March
• Fuji-Q Highland and teamLAB Borderless are closed indefinitely

Closures in Osaka
• Universal Studios Japan will reopen on 15 March
• LEGOLAND Discovery Center Osaka will reopen on 15 March
• Osaka Spa World will reopen on 15 March
• Osaka Aquarium Kaiyukan will reopen on 15 March
• Abeno Harukas will reopen on 15 March

Closures in Kyoto
• Toei Kyoto Studio Park will reopen on 13 March
• Kyoto Tower will reopen on 15 March

Closures in Tama
• Sanrio Puroland will reopen on 20 March

Closures in Fukuoka
• Fukuoka Tower will reopen on 15 March

Closures in Sapporo
• Sapporo TV Tower will reopen on 19 March

France

Palace of Versailles: An admission control system has been set up, limiting access to 1,000 people simultaneously inside the Palace.

The following attractions are temporarily closed: Cité des sciences.

Germany

The following attractions are closed until 1 May, 2020: Reichstag.

Czech Republic

The following attractions are temporarily closed: Terezin.

Corona Virus - What is it and how to travel and stay safe

What is the Corona virus?

The Coronavirus is essentially a family of viruses that cause illnesses ranging from a regular flu to severe diseases like SARS (Severe Acute Respiratory Syndrome). The disease that is currently present across the globe is known as the Novel Coronavirus or COVID-19 - a new strain of virus previously undiscovered in humans or animals.

How does Corona virus spread?

This virus was first detected in Wuhan, China and the infections were linked to a live animal market. However, since this initial exposure, the virus is now spreading from person-to-person (community spreading), primarily via the following ways:

• Between people who are in close contact with one another (within about 6 feet).
• Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It's also possible for a person to get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or their eyes. However, this is not thought to be the main way the virus spreads.

How do I protect myself?

• Clean your hands often - Wash your hands often with soap and water for at least 20 seconds.
• Avoid close contact with sick people and maintain a distance between yourself and others if the virus is spreading in your community. Use soap or a hand sanitizer that contains at least 60% alcohol
• Stay home if you're sick, except to get medical care.
• Cover coughs and sneezes with a tissue or the inside of your elbow. Remember to dispose the tissue in the trash and wash your hands.
• Wear a face mask if you're sick and are in the company of others or visiting a healthcare centre. It is also generally advised to wear a face mask regardless since asymptomatic carriers can spread the virus.
• Clean and disinfect frequently touched surfaces and objects daily with soap, detergent or an alcohol based cleaner.