Many of us (and myself included) aren't a happy lot with much of the changes Jet Airways is bringing about to the JP program. That said, I must admit (if it wasn't apparent already), that I'm a pretty big fan of the airline and of Jet Privilege. Sure, they've made some flier-unfriendly changes, including Fare Choices, making JP pretty much a revenue-based frequent flier program, or the changes to partner award structures. Gone are the days of some fantastically awesome award routes for unbelievably low redemption requirements. But as with any and every other business, Jet simply reacted to the changes in the marketplace, and will continue to do so in the future.
And yet, in this post, I'd like to write about what I thought was a very "human" side of the airline.
