One of the leading airlines in the U.S.  United, has launched a new digital tool on its app and website that aims to make it much easier for customers who use wheelchairs to find flights that can best accommodate the specific dimensions of their personal mobility device.

United also says that eligible customers may be able to seek a refund of the fare difference if they need to pay more for a specific flight that can accommodate their wheelchair.

In addition to working with the airline's Accessible Travel Advisory Board, United collaborated with United Spinal Association and Numotion to develop these industry-first initiatives.

"The more we know about a customer's device, the more likely their experience will be a good one – from booking and check-in to the flight itself," said Linda Jojo, Executive Vice President and Chief Customer Officer for United. "These new tools and policies also set our employees up for success, especially those working on the ramp or at the gate."

"United Spinal Association appreciates this strong first step toward improving the air travel experience for Wheelchair Users," says Vincenzo Piscopo, Chief Executive Officer and President of United Spinal Association, the largest disability-led membership organization representing our nation's 5.5 million wheelchair users. "We look forward to continuing our collaboration with United Airlines to ensure that all wheelchair users can book a flight to their next adventure, business meeting, or visit with family or friends on the flight they choose, trusting they will arrive safely with their equipment intact."