The Qantas Group has recently announced a number of changes to its group management committee as part of its focus on renewal. The changes include senior appointments to roles made vacant by retirements and promotions, as well as structural changes the company is introducing to focus on areas of major investment, including human resources and customer experience.
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The key changes include
Creation of a dedicated Chief People Officer.
New Chief Financial Officer
Rob Marcolina, the current Qantas Group Executive of Strategy, People and Technology, will move to the role of New Chief Financial Officer, made vacant once current CFO Vanessa Hudson takes on the Group CEO role.
New CEO of Qantas Domestic – following the retirement of Andrew David in September, current Chief Customer Officer, Markus Svensson, will take on this position. Markus has been with Qantas for over a decade and has broad experience across revenue management, network, sales, alliances, offshore operations and strategy.
New Chief Customer and Digital Officer – Catriona Larritt, who has been with the Group since 2015, will take on this position. Responsibility for Technology will be added to this portfolio, reflecting the role of digital in improving customer experience. Catriona is currently Executive Manager of Qantas Freight and was formerly Chief Commercial Officer at Jetstar.
New CEO of QantasLink – current CEO of QantasLink, John Gissing, will retire from this position in November after almost 25 years in a number of roles within the Qantas Group. An executive search process is underway to fill this position, which has responsibility for regional and some charter market operations. John will remain available to the Group CEO for a further 12 months as an adviser.
Creation of a Chief Risk Officer – this will bring together risk management for the Group as a whole, to provide the highest level of oversight and governance. Current Qantas Executive, Andrew Monaghan, will step into this role. Andrew is currently Executive Manager of Safety and has deep operational experience gained during a 17-year career at the Group, including as Chief Operating Officer for Qantas and QantasLink, in addition to roles in audit and HR.
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