TRAVEL CORRESPONDENCE

Air New Zealand: Auckland and international flight cancellations due to cyclone Gabrielle

Auckland, New Zealand: Updated weather reports show cyclone Gabrielle will bring very strong winds and heavy rainfall to Auckland tomorrow and Tuesday.

Multiple long-haul international departures and arrivals into Auckland on Monday cancelled

Tasman and Pacific Island flights on Monday cancelled 

All domestic jet services into, out of, or through Auckland tomorrow cancelled

Turboprop flight cancellations extended from midday today through to midday Tuesday

Further flight cancellations possible if extreme weather persists

Air New Zealand Chief Operational Integrity and Safety Officer Captain David Morgan says to keep customers, staff and aircraft safe, the airline has made additional cancellations.

“We continue to do everything we can to minimise the impact on our schedule, however in preparation for strong fluctuating crosswinds, for the safety of our staff and customers, international arrivals and departures from tomorrow morning through till midday Tuesday will be extremely limited,” says Captain Morgan.

“We’ve cancelled five long-haul international arrivals into Auckland tomorrow as well departures. New York, Los Angeles, San Francisco and Singapore arrivals are operating as normal but may be required to divert to another New Zealand port.”

“All Tasman and Pacific Island flights tomorrow have also been cancelled.”

“In addition, all flights to, from or through Auckland, Hamilton, Tauranga and Taupo are cancelled through till midday Tuesday. We’d like to thank customers for their continued understanding if their plans are impacted.”

“Given that the trajectory and strength of cyclone Gabrielle is fluid, customers should prepare for further flight cancellations. Our priority is the safety of our customers, staff and infrastructure and we will only operate flights if it’s safe to do so.”

Air New Zealand is asking customers to please refrain from calling its contact centre as they’re working hard to re-accommodate customers. Direct message the airline on its social media channels, WhatsApp or postpone calling for a few days.

Flight cancellations recap

All flights to or from Kerikeri and Whangarei between midday today and Tuesday morning are cancelled

All turboprop flights to, from or through Auckland, Hamilton, Tauranga and Taupo from midday today through to midday Tuesday are cancelled

Last flights into Hamilton and Tauranga tonight are cancelled

Five long-haul international arrivals into Auckland on Monday are cancelled – New York, Los Angeles, San Francisco and Singapore still operating

Long-haul international departures from Auckland on Monday are cancelled

All Tasman and Pacific Island flights tomorrow are cancelled

Advice for customers

The airline is advising those with non-urgent travel between Sunday 12 February and Friday 17 February 2023 make use of the flexibility policy. Customers can either hold their fare in credit for 12 months or rebook in the same class of travel between Sunday 12 February 2023 and Wednesday 22 February 2023 without fare difference, penalty or service fees.

Customers who booked through a travel agent or third-party online agent should contact them directly about making changes to their bookings or credit validity.