Channel Manager Updates

CRS Updates

1. CRS – New Book Feature

Customers on MAX Extranet will find a ‘New Book’ option, while V2 users enjoy a direct path to the ‘New Book’ form/pop-up.

2. Users can easily book different room types simultaneously by simply clicking the ‘Book More’ option

3. Need to book rooms with different dates? No problem! This feature allows properties to book rooms with varying dates, giving you more flexibility.

4. It is now easier for properties to manage bookings by allowing them to bypass certain restrictions when necessary. Now, they can proceed with bookings even if certain conditions aren’t met. Take a look – 

• Close To Arrival
• Close To Departure
• Minimum Nights
• Maximum Nights
• Stop Sell
• Stop Sell Limit
• Advance Purchase

5.  Users can now send any message to guests using the “Booking Comments” feature in our payment/card collection email –

NOTE – In the MAX Extranet, the older option is still available and visible to all. Although, you can also hide it if needed.

Max V2 – Channel Module Enhancement

For Properties with multiple channel connections

• The channel Property ID is displayed next to the property name.
• An option next to the channel name in the header. Simply click the dropdown arrow to access and select the desired property connection.

A New Setting to manage room and rate plan (Only applies to Content Management)

1. The room setting is now located by the room name/OTA Room ID. Before, it was at the package level, but we realized it’s redundant since room management remains consistent across all associated packages.
2. Previously, only the setting icon was clickable. Now, you can click on both the ‘OTA rate ID’ or the setting itself to manage the rate plan.

View page

This page has been enhanced to display all mapped and unmapped channel rooms and rate plans. All mapping can be performed from this page.

1. Quick view to check the linkage between channel room/rate plans and Max room/rate plans.
2. Easily identify any unmapped channel room and rate plans, which are displayed on top.
3. Access to perform a mapping from this page.
4. If the property has multiple connections, an option to switch between channel property IDs. The ‘switch’ is located in the header next to the channel name.
5. After adding credentials, the user is now taken directly to this view page to complete mapping.
6. This concept is similar to ‘Instant’ dynamic mapping.

Booking Engine Updates

SwiftBook Widget Enhancements

1. Widget Redirection – The widget generated within the MAX extranet will auto-redirect to the SwiftBook Booking engine when/if enabled.

• Widget auto redirection is live. This is to support the process when migrating a Max BE or FTE to Swiftbook
• The auto redirection applies to the standard widget including with respective parameters (Package etc)
• When the SwiftBook flag is enabled, it will automatically trigger widget auto redirection to SwiftBook. This applies to ISW as well.

2. Group Booking Engine and Widget

A group booking engine based on location is now available. If location is enabled as a search option in the widget, the group booking engine is designed to showcase multiple properties simultaneously on the page if there is more than one property in the same location.

Where is the widget script found?

Max Extranet > Booking Engine Widget

1. The group booking engine URL is now displayed in this module.
2. You can customize the widget based on property, by location or by property with a default property.

By Property:

• Drop down displaying all properties linked to the group
• Customers select a property and are diverted to the individual property booking engine

By location:

Drop down displaying all locations

• If there is more than one property in the location selected, all the properties in the location will be displayed on the page.
• Customers select the property they want to view and are diverted to the individual property booking engine

ReviewMinder Updates

Airbnb, Review a Guest Feature

This feature allows a host to review a guest. The guest review window is 14 days. 

• With our new feature, hosts can now conveniently respond to guest reviews directly from email notifications without logging in to the Reviewminder platform.

How to do it?

Step 1: After a guest has stayed, a notification is sent to the Airbnb host (on their registered email address) and a link is available for the host to review the guest who has checked out. This process will happen once daily (using a daily cron job).

Hosts can review/provide feedback on their guests after their stay from the email itself, eliminating the need to log into ReviewMinder. Please refer to the highlighted section in the screenshot below and click on the “Review the guest” button to review the guest.

Step 2: The host can complete and submit the requested information shown in the screenshot below.

Step 3: The review will be reflected on Airbnb & ReviewMinder as soon as the host submits the response.

Channels Updates

• MitchellCorp – does not support cancellations via API. Properties receive an email directly from OTA. So that bookings are in sync, we have added option for properties to cancel booking in MAX/V2

New OTA Integrations

PerfectStay CRM 

Byke Group RMS 

View all STAAH Integrations here