Such studies strengthen the importance of the use of tools of management for the success of the care and 2,2 institution Description of the Tools of Quality and its Importance Amongst the diverse tools of quality is distinguished: Diagram of Cause and Effect, Six Sigma, I redesign of Processes, Assistenciais Pointers, Program 5S, Method PDCA, Diagram of Pareto Flowcharts. The choice of these tools if gave due the same ones to provide the identification of the main causes of the problems faced for the leaders, managers and excessively professional of the team to interdisciplinar that they need to carry through corrective and preventive actions daily, to identify causes of problems, to take decisions based in data and to choose creative and efficient solutions. Diagram of Cause and Effect: (fish spine) it is one technique vastly used that shows the affinity between a effect and the presumable causes that this can be collaborating so that it occurs. It must be used when it will be necessary to identify, to explore and to stand out all the possible causes of a problem. Its potential causes represent the relation between data effect. The diagrams of fish spine are made to show the interactions between the factors that they affect a process. JURAN, (1994).
Six Sigma: methodology to define, to measure, to analyze, to improve and to control the quality of each one of the products, services and processes of the company, with the final objective to eliminate the defects that affect what he is critical for the customers and the profits, (BOOKMAN, 1997). I redesign of the Process: the massive participation makes possible practical reflection in way structuralized on it day-day guaranteeing them involved people independent it hierarchic level. In the methodology of Redesenho of process it is necessary to create an environment that provides perfectioning of the business process, (DEMING, 1982). Assistenciais pointers: it evaluates the assistance to the health in public institutions and private he is one of the ways of the management to search the quality of the given attendance.
Six Sigma: methodology to define, to measure, to analyze, to improve and to control the quality of each one of the products, services and processes of the company, with the final objective to eliminate the defects that affect what he is critical for the customers and the profits, (BOOKMAN, 1997). I redesign of the Process: the massive participation makes possible practical reflection in way structuralized on it day-day guaranteeing them involved people independent it hierarchic level. In the methodology of Redesenho of process it is necessary to create an environment that provides perfectioning of the business process, (DEMING, 1982). Assistenciais pointers: it evaluates the assistance to the health in public institutions and private he is one of the ways of the management to search the quality of the given attendance.
