What is International Roaming Service?
More people are traveling internationally than ever before with reasons ranging from business to tourism. Being in touch globally is now an absolute necessity, and has become a requirement for many subscribers. International Roaming keeps you in touch and connected with your contacts in your home country and around the world. Your home network has International Roaming agreements with mobile operators around the world.
How does International Roaming Service work?
International Roaming Service allows you to use your home/local mobile number when you travel abroad. By dialing your mobile number, your friends, family or business contacts will be get in touch irrespective of where you are. The service will only work in countries with which your home operator has live roaming connectivity.
How do I use my network's International Roaming Service?
The International Roaming Service has been designed to ensure ease-of-use for all customers. Getting connected to a foreign network is as seamless as possible. Just follow these easy steps:
• On arrival in a foreign country, switch on your mobile phone.
• You can register to the network into two ways, automatically or manually.
• To register Automatically, just switch on your mobile and the phone will choose one of the available networks in the visited network.
• To register manually, go to the network selection and choose the option manually, once the search has been completed; the phone will display all the available network operators you can select to make calls from your mobile.
You will now be able to make and receive calls on your mobile phone using your home mobile number.
How do I make a call when I'm in roaming?
While You are in roaming, the safest way to dial a number is in international format.
+(country code)(network code)(customer number), for example:
+234 805 585 1145, or
+44 171 1234567, no matter whether the dialed number is in the country of your location or any other.
All other methods of dialing depend on the selected network while abroad.
How do I listen to my voice mail while I'm in roaming?
You can listen to voice messages by dialing a short code version of the voice mail number +XXXXXXX [As provided by your network operator]. Then listen to the voice prompt and enter in the necessary commands.
How are calls charged in roaming?
The main feature of the charging system in roaming is Outgoing Calls, SMS and data.
In the past most operators also charged their subscribers for incoming calls, but today this is almost completely eroded.
Charges depend on Roaming partners charges, which may vary in time.
Note that some network operators charge a flat rate across all countries irrespective of the cost/charge from the roaming partner.
GPRS and other additional services are charged differently, depending on the roaming partner and their pricelists, which may vary in time.
How do I top-up or check my account balance while roaming?
On most networks you use the same local USSD [*XXX*Recharge number# and send] can be used to Top up while roaming.
What can I do if I have a problem while I am Roaming?
You can contact Customer Care by dialing +XXX XXX XXXX as provided by your network operator (international call rate is charged). Customer Care teams are available 24 hours a day seven days a week (including public holidays) to ensure that any problem or question that you might have is resolved as soon as possible with the least amount of inconvenience to you.
IRT
More people are traveling internationally than ever before with reasons ranging from business to tourism. Being in touch globally is now an absolute necessity, and has become a requirement for many subscribers. International Roaming keeps you in touch and connected with your contacts in your home country and around the world. Your home network has International Roaming agreements with mobile operators around the world.
How does International Roaming Service work?
International Roaming Service allows you to use your home/local mobile number when you travel abroad. By dialing your mobile number, your friends, family or business contacts will be get in touch irrespective of where you are. The service will only work in countries with which your home operator has live roaming connectivity.
How do I use my network's International Roaming Service?
The International Roaming Service has been designed to ensure ease-of-use for all customers. Getting connected to a foreign network is as seamless as possible. Just follow these easy steps:
• On arrival in a foreign country, switch on your mobile phone.
• You can register to the network into two ways, automatically or manually.
• To register Automatically, just switch on your mobile and the phone will choose one of the available networks in the visited network.
• To register manually, go to the network selection and choose the option manually, once the search has been completed; the phone will display all the available network operators you can select to make calls from your mobile.
You will now be able to make and receive calls on your mobile phone using your home mobile number.
How do I make a call when I'm in roaming?
While You are in roaming, the safest way to dial a number is in international format.
+(country code)(network code)(customer number), for example:
+234 805 585 1145, or
+44 171 1234567, no matter whether the dialed number is in the country of your location or any other.
All other methods of dialing depend on the selected network while abroad.
How do I listen to my voice mail while I'm in roaming?
You can listen to voice messages by dialing a short code version of the voice mail number +XXXXXXX [As provided by your network operator]. Then listen to the voice prompt and enter in the necessary commands.
How are calls charged in roaming?
The main feature of the charging system in roaming is Outgoing Calls, SMS and data.
In the past most operators also charged their subscribers for incoming calls, but today this is almost completely eroded.
Charges depend on Roaming partners charges, which may vary in time.
Note that some network operators charge a flat rate across all countries irrespective of the cost/charge from the roaming partner.
GPRS and other additional services are charged differently, depending on the roaming partner and their pricelists, which may vary in time.
How do I top-up or check my account balance while roaming?
On most networks you use the same local USSD [*XXX*Recharge number# and send] can be used to Top up while roaming.
What can I do if I have a problem while I am Roaming?
You can contact Customer Care by dialing +XXX XXX XXXX as provided by your network operator (international call rate is charged). Customer Care teams are available 24 hours a day seven days a week (including public holidays) to ensure that any problem or question that you might have is resolved as soon as possible with the least amount of inconvenience to you.
IRT
