Onroadz is an India-based self-drive car rental service provider operating in various cities across India, including Coimbatore, Bangalore, Chennai, Hyderabad, and more. As part of their commitment to improving customer service and easily streamlining operations, Onroadz approaches Dfyntech to implement the Microsoft Dynamic 365 crm software. This case study highlights the journey of Onroadz in implementing CRM and the positive outcomes it brought to the business.

Challenges Onroadz Faced

As a provider of self-drive car rental services, Onroadz has to deal with several challenges. First and foremost, The company has to ensure that the cars provided by them are in top shape and are well maintained. Besides that, they also have to ensure that.

• They are properly maintaining the customer’s data. Customer interactions, including bookings, queries, and support requests, come through various channels like websites, phone, email, and social media.
• Managing vehicle fleets, scheduling maintenance, and coordinating pickups and drop-offs.
• To maintain all of this, they needed a centralized system to track and update customer details, rental history, pickup & drop location, and preferences because if they missed out on real-time information and data, that could end up missed opportunities, miscommunications, and customer dissatisfaction.

The CRM Implementation

The Onroadz firms are continuously searching for the best CRM solution that will help them manage their business in a better way and grow their sales. After much research, one of their teammates found our Microsoft Dynamic Crm partners in Google. Then, after having a detailed discussion with our sales team, they decided to go with our CRM system.

The CRM system was customized to Onroadz’s specific needs. It was integrated with the company’s website, social media channels, and other communication platforms to centralize customer interactions and get real-time data details. Along with it, the existing data was also migrated to the CRM. Once the implementation was completed, We provided complete training to its staff to ensure an easy move to the new CRM system.

How Crm Has Helped Onroadz

• With Integrated customer data and communication tracking, Onroadz could offer personalized services, address customer queries, and manage bookings efficiently.
• Our Microsoft Dynamic crm has helped Onroadz automate fleet management, scheduling, and maintenance. This led to cost savings and better resource allocation.
• CRM provides insights into customer preferences, booking platforms, and preferences that help Onroadz professionals make Wise decisions and plan future expansions.
• Implementing crm has helped to scale the business growth.
• With the help of crm, Onroadz can track offered quality and efficient service to customers. In return, the customer is more satisfied. It leads to customer retention and positive word-of-mouth.

Bottom line

By Successfully implementing CRM, the company addressed data management, communication, and operational efficiency challenges. The real-time- insights from the CRM system helped Onroadz make proper decisions and provide better customer service. As the company expands, the CRM system remains a valuable tool for supporting its growth and ensuring customer satisfaction.

Closing Statement About the Experience With Dfyn Tech CRM

Mr. Ram expressed his satisfaction with his experience of using Dynamic 365 crm.