NBN FTTC Dropsout When It’s Windy Or Raining

A day at Loftus brought SECURE A COM to the fore, as we were called upon to diagnose a persistent and puzzling internet issue. This in-depth case study showcases the complexities of the challenge and how our profound expertise unravelled the mystery.

Problem Statement: The Customer’s Predicament

The Symptom: A Recurring Frustration

• Internet Dropouts: Regular interruptions were occurring, baffling the customer.
• Slowing Down of Internet: Each dropout was followed by a significant reduction in speed.
• Weather Dependency: The problem escalated during windy and rainy weather, adding a unique layer to the puzzle.

Initial Investigation: Uncovering the Situation

Discovery of Old Cabling

• The Lead-in Cable in the Ceiling: This was an old, single-core type lead-in cable with solid copper claws, connected directly to a white cable.
• NBN’s Installation: NBN had done a commendable job, disconnecting the old cables going to other sockets and removing the bridge tap.

Assessment of Connections

• Examination of Other Sockets: Two additional sockets were checked with a toner and confirmed not to be connected to this circuit.
• Anticipation of Next Steps: Preparation for a more in-depth examination of the customer’s internal cabling began.

Diagnosis Process: A Step-by-Step Approach

Step 1: Delving into the Internal Cabling

• Disconnecting and Examining the Old Cable: The old cable was disconnected from the scotch locks and prepared for testing, with suspicions raised due to its age and condition.

Step 2: Detailed Testing

• Cable Length Inspection: Adequate length was present, so the cable was dropped down for further scrutiny.
• Connection Testing on Pair Number One: A meticulous process that involved testing the insulation resistance between the blue and white pair.
• Measurement in Mega Ohms and Kilo Ohms: Everything tested perfectly, within specifications, which ruled out issues with this section of the cable.

Step 3: Tracing the Cable’s Path

• Through the Ceiling to the Cavity: A careful examination of the cable as it tracked through the ceiling, dropped down inside the cavity and led to the customer’s office socket.
• Toning and Testing: Ensuring that the test results were in line with the expectations and everything was working fine.

Step 4: Eliminating Other Possibilities

• Considering a Device Issue: Though considered, this was found to be less likely.
• Zeroing in on the Lead-In Cable: The older lead-in cable emerged as the probable culprit.

Recommendations: Expert Advice

Call to Action for TPG

• Deploy a Level Two Technician: To conduct a thorough test of the lead-in cable.TPG confirmed level 2 attendance.
• Replacement of the Cable: Recommended due to its very old state, hairline fractures, and potential weather-related issues.

Conclusion: SECURE A COM’s Expertise at Play

This comprehensive investigation at Loftus wasn’t just another day at work for SECURE A COM. It was a testament to our commitment to excellence, our ability to delve into the complexities of internet cabling, and our profound understanding of the intricacies of NBN and other modern internet technologies.

The entire process involved a rigorous examination of cables, connections, and weather patterns, leading to expert recommendations that could resolve the client’s internet woes. This Loftus case illustrates why we are renowned as one of Sydney’s best NBN fault-finding services.

If you’re struggling with similar challenges in internet connectivity, we are here to assist. From diagnosing simple faults to unravelling the most complex issues, SECURE A COM is your trusted partner. Contact us at 02 9188 1577, Monday to Friday, 7 am to 5 pm. Let us bring our expertise to your doorstep and ensure a seamless online experience.