Getting Started with Truist Bank Online Banking

Creating an Account

To begin your journey with Truist Bank online banking, you first need to create an account. Follow these simple steps to get started:

1. Visit the Truist Bank website and click on the “Sign Up” or “Register” button.
2. Fill out the required personal information, including your name, address, social security number, and contact details.
3. Choose a username and password for your online banking account. Make sure to select a strong password that includes a combination of letters, numbers, and special characters.
4. Read and accept the terms and conditions of service.

Logging in to Your Account

Once you have created your account, logging in to access your online banking dashboard is quick and easy:

1. Go to the Truist Bank website and click on the “Log In” button.
2. Enter your username and password in the respective fields.
3. Click on the “Log In” button to access your online banking dashboard.

Navigating the Online Banking Dashboard

Upon logging in, you will be greeted with the Truist Bank online banking dashboard. This intuitive and user-friendly interface allows you to navigate through various features and services effortlessly. Here are some key sections you will find in the dashboard:

• Account Overview: Provides a snapshot of your account balances, recent transactions, and important notifications.

• Transfer Funds: Allows you to transfer money between your Truist Bank accounts or to external accounts.

• Bill Pay: Enables you to manage your bills and make payments directly from your online banking account.

• Statements: Provides access to your online statements, allowing you to view, download, and print them.

• Customer Support: Offers quick access to customer service representatives for any assistance you may need.

Managing Your Accounts

Truist Bank online banking provides comprehensive tools to help you manage your accounts efficiently. Let’s explore some of the key features:

Viewing Account Balances

Keeping track of your account balances is crucial for maintaining financial stability. With Truist Bank online banking, checking your balances is as simple as a few clicks:

1. From the online banking dashboard, navigate to the “Account Overview” section.
2. You will find a list of all your linked accounts, along with their respective balances.
3. Click on any account to view detailed transaction history and additional account information.

Transferring Funds

Truist Bank online banking allows you to transfer funds seamlessly between your accounts. Follow these steps to initiate a transfer:

1. Access the “Transfer Funds” section from the online banking dashboard.
2. Select the accounts you wish to transfer funds from and to.
3. Enter the amount you want to transfer and provide any additional details if required.
4. Review the transfer details and confirm the transaction.

Setting up Direct Deposits and Automatic Payments

Truist Bank online banking simplifies the process of setting up direct deposits and automatic payments. Here’s how you can do it:

1. Locate the “Direct Deposits” or “Automatic Payments” section in your online banking dashboard.
2. Follow the instructions to provide the necessary information, such as your employer’s details for direct deposits or the payee’s details for automatic payments.
3. Verify the accuracy of the information and submit the request.

Online Bill Payment

Managing your bills becomes hassle-free with Truist Bank’s online bill payment feature. Let’s explore how you can make payments conveniently:

Adding Payees

Before you can pay your bills online, you need to add payees to your account. Here’s how:

1. Navigate to the “Bill Pay” section in your online banking dashboard.
2. Click on “Add Payee” and enter the payee’s information, such as their name, address, and account number.
3. Verify the accuracy of the information and save the payee for future payments.

Scheduling and Managing Bill Payments

Once you have added payees, you can schedule and manage your bill payments effortlessly:

1. Access the “Bill Pay” section from your online banking dashboard.
2. Select the payee you wish to make a payment to.
3. Enter the payment amount and select the desired payment date.
4. Review the payment details and click on “Submit” to complete the transaction.

Enrolling in eBills

Truist Bank online banking offers the convenience of electronic bills (eBills), allowing you to receive and manage your bills digitally. To enroll in eBills:

1. Navigate to the “Bill Pay” section in your online banking dashboard.
2. Select the payee for whom you want to enroll in eBills.
3. Follow the instructions to set up eBill delivery and payment preferences.
4. Confirm your enrollment, and you will start receiving eBills for that payee.

Mobile Banking

Truist Bank understands the importance of banking on the go. The mobile banking app offers a range of features and functionalities designed to make your banking experience seamless and convenient.

Downloading and Setting up the Mobile App

To access Truist Bank’s mobile banking services, follow these steps:

1. Visit your device’s app store (App Store for iOS or Google Play for Android).
2. Search for the “Truist Bank” app and download it to your device.
3. Open the app and follow the on-screen instructions to set up your mobile banking account.
4. Log in using your online banking username and password.

Mobile Check Deposit

With Truist Bank’s mobile banking app, depositing checks has never been easier. Here’s how you can deposit checks using your mobile device:

1. Open the Truist Bank mobile app and log in to your account.
2. Tap on the “Deposit” or “Mobile Deposit” option in the app’s menu.
3. Follow the prompts to take photos of the front and back of the check.
4. Enter the check amount and select the account to deposit the funds into.
5. Review the deposit details and confirm the transaction.

Mobile Wallet Integration

Truist Bank’s mobile banking app seamlessly integrates with popular mobile wallet services, such as Apple Pay and Google Pay. Enjoy the convenience of making contactless payments with your mobile device:

1. Ensure that your device supports mobile wallet services (Apple Pay, Google Pay, Samsung Pay, etc.).
2. Set up your mobile wallet according to the instructions provided by your device manufacturer.
3. Link your Truist Bank debit or credit cards to your mobile wallet.
4. Use your mobile device to make payments at supported merchants by tapping or scanning.

Security and Fraud Prevention

Truist Bank prioritizes the security of its online banking platform. Here are some essential security measures and steps you can take to protect your accounts:

Two-Factor Authentication

Truist Bank provides an additional layer of security through two-factor authentication. Follow these steps to enable two-factor authentication:

1. Log in to your online banking account.
2. Navigate to the “Security” or “Settings” section.
3. Locate the two-factor authentication settings and follow the instructions to set it up.
4. Choose your preferred two-factor authentication method (SMS, email, or authenticator app).
5. Verify your identity using the selected method to complete the setup.

Monitoring Your Accounts

Regularly monitoring your accounts is crucial for detecting any suspicious activity. Here’s how you can stay vigilant:

• Review your transaction history regularly and report any unauthorized transactions to Truist Bank immediately.
• Set up account alerts to receive notifications for specific activities, such as large transactions or low balances.
• Keep your contact information up to date to ensure you receive important account notifications.

Reporting Suspicious Activity

If you suspect any fraudulent activity on your Truist Bank accounts, take immediate action:

1. Contact Truist Bank’s customer support or fraud hotline to report the incident.
2. Provide detailed information about the suspicious activity and any relevant transactions.
3. Follow any additional instructions provided by Truist Bank to resolve the issue.

Additional Services

Truist Bank online banking offers a range of additional services to enhance your banking experience. Let’s explore some of these services:

Online Statements

Go paperless and access your account statements conveniently through Truist Bank’s online banking platform. Here’s how:

1. Navigate to the “Statements” section in your online banking dashboard.
2. Select the account for which you want to view statements.
3. Choose the desired statement period and click on “View Statement.”
4. The statement will be displayed on your screen, and you can download or print it if needed.

Credit Card Management

Truist Bank’s online banking platform allows you to manage your credit cards efficiently. Here are some key features:

• View credit card balances, transaction history, and available credit.
• Make credit card payments directly from your online banking account.
• Set up credit card alerts to monitor spending and receive payment reminders.

Investment and Insurance Products

Truist Bank offers a comprehensive range of investment and insurance products to help you achieve your financial goals. Some of the services available include:

• Investment advisory services provided by Truist Advisory Services, Inc., GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC.
• Securities brokerage accounts and insurance products offered by Truist Investment Services, Inc., and P.J. Robb Variable Corp.
• Mortgage products and services provided through Truist Bank.
• Insurance products and services offered through McGriff Insurance Services, Inc. and Truist Life Insurance Services.

Customer Support

Truist Bank is committed to providing exceptional customer support. If you have any questions or need assistance, here’s how you can reach out:

Contacting Truist Bank

• Customer Service Hotline: Call the toll-free number provided on the Truist Bank website to speak with a customer service representative. 844-4TRUIST (844-487-8478, opens in new tab), outside the U.S.: +1-910-914-8250
• Online Chat Support: Access the online chat feature on the Truist Bank website to chat with a representative in real-time.
• Email Support: Send an email to the designated customer support email address for assistance.

Conclusion

Truist Bank online banking offers a suite of powerful tools and features that make managing your finances more convenient than ever. Whether you need to check your account balances, pay bills, or access investment services, Truist Bank’s online banking platform has you covered.

By leveraging the power of digital technology, Truist Bank ensures that you have secure and seamless access to your financial accounts anytime, anywhere. Take advantage of the features discussed in this guide and experience the benefits of Truist Bank online banking today.