Job Type

Part-time

Description

Do you have a passion for customer service and proficient computer skills? If so, please consider applying to become a Member Support Associate and joining our remote Member Support Team for the YMCA of Central Massachusetts!

The Member Support Associate at the YMCA of Central Massachusetts provides the highest level of remote member service and telephone reception. The Member Support Associate is also responsible for building security and computer-related financial transactions while maintaining a supportive, positive atmosphere that welcomes and respects all individuals.

Essential Functions:

• Provide excellent member support in line with creating the Most Welcoming Place
• Promptly answer phone and email inquiries in a profession and courteous manner
• Greeting prospective and current members and introducing the YMCA as an organization
• Handles all operational inquiries such as membership, hours, and program offerings/schedules
• Responsible for knowing the policies, programs, ideals, mission, and cause of the YMCA of Central Massachusetts & articulates them clearly
• Participate in our member feedback loop by ensuring that feed-back is followed up
• Checking and verifying member information in the operating system
• Maintain the organization’s electronic task systems
• Other duties as assigned

Qualifications:

• A high school diploma or equivalent required. High school diploma preferred.
• 12 months of customer service experience- remote customer service experience preferable.
• Exceptional human relations and interpersonal skills
• Exceptional navigation of computer, software, website, and app skills
• Ability to multitask in a fast-paced environment
• Must live in Massachusetts and be local/within driving distance to Worcester County, MA

Schedule: Mondays: 4:00 pm - 7:00 pm, Tuesdays: 1:00 pm - 7:00 pm, Fridays: 10:00 am - 5:00 pm, Saturdays:8:00 am - 1:00 pm

Job Type: Part-Time

Pay: $15.00 per hour. Plus, access to YMCA facilities for all YMCA employees, Employee Assistance Program, and Sick Leave

If you are interested in this position, please submit your application today!

About Us:

The Y: We’re for youth development, healthy living, and social responsibility.

The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts is made up of our 6 branches throughout Worcester County: Central Community Branch (Worcester, MA), Greendale Family Branch (Worcester, MA), Boroughs Family Branch (Westborough, MA), Montachusett Community Branch (Fitchburg, MA), Leominster Community Branch (Leominster, MA), and Tri Community Branch (Southbridge, MA).

Salary Description

$15.00 per hour