ProctorFree is an on-demand, easy-to-use, and cost-effective online proctoring solution for higher education institutions and professional organizations. Our support team are responsible for providing test takers around the world with live chat, email, and remote access based assistance 24/7/365.

Our ideal candidate has worked in a technical troubleshooting capacity in their personal and professional experiences, can commit to 16 - 24 hours per week of availability as well as to monthly remote team meetings.

We are looking for an individual that must have weekday availability with some weekend availability.

Candidates must reside in North Carolina or South Carolina.

The pay for this position starts at \(10 an hour, paid bi-weekly. The pay increases to \)12 an hour after 90 days with a review of work completed.

Qualities

You care about test takers and their experience. Not only because their outstanding experience helps reduce test anxiety and means they’ll do better on their tests, but also because you really love helping people and seeing them succeed. Secondly you’re happy to help a new user out, who is looking to get started. You will walk them through the process of how ProctorFree works and can help them use our services for the first time.

You’re a fantastic communicator and must be fluent in written English. The importance of communication, especially in a remote team, cannot be overstated. The default should be to over share progress, good things that are happening, customer concerns, and anything you see as an opportunity to improve our company and your team.

Requirements

• Must reside in North Carolina or South Carolina.

• Available to work a combination of weekdays and weekends.

• Able to communicate clearly and professionally in writing and speaking with both technical and non-technical individuals.

• Experience troubleshooting macOS and Windows computers.

• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.

• Identify patterns: recommend improvements, and filter out irrelevant issues.

• Generate support documentation for our customer facing and internal knowledge bases.

• Reliable and on time for scheduled work hours and meetings.

• Must be available at least 16 - 24 hours per week.

• Must have a desktop or laptop with a Webcam running Windows 11 or macOS 13+

• Must have High Speed Internet access (25 Mbps Down 5 Mbps Up)

• Typing Speed of 50+ WPM

Benefits

• Flexible schedule
• Work remotely