About the Team

SERVICES RESERVATION AGENT:

If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center, you’ll find a casual call center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations and grooming appointments for their loved ones.

About the Job

Remote Opportunity for those residing in the state of Georgia

What You’ll Do:

While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:

• Answer incoming phone calls from pet parents, assist with scheduling appointments, and answer all questions about our services.
• Ensure that all additional service opportunities are presented to the pet parent in a confident manner including “why” the service would be beneficial to the pet’s experience.
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
• Demonstrate effective problem solving and customer relation skills.
• Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
• Provide feedback to supervisors on processes and customer interactions as necessary.

Your Skills and Experience:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:

• High school diploma or a combination of education and experience
• Strong grammar and communication skills
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls
• Demonstrated success in providing exceptional customer service on the phone and via email
• Fluent English required; English and Spanish would be beneficial
• Perform at, or above, the company’s expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Demonstrate regular attendance and adherence to call center schedule

About the Culture

Why You’ll Love It Here:

PetSmart offers outstanding benefits in a fun and rewarding workplace including:

• This is a fully remote position, so you can enjoy the company of your pets while you work!
• Competitive hourly pay rate, ample opportunity for advancement through our step increase program, and a monthly bonus opportunity!
• Medical, dental, and vision for full-time associates. Variety of other benefits available for both full-time and part-time associates.
• Paid time off for both full-time and part-time associates.
• Excellent training and growth opportunities
• Volunteer events with PetSmart Charities