Customer Support Representative II (Part time)
Company: BC forward
BC Forward is currently seeking a highly motivated Customer Support Representative II. This role is 100% Remote.
Job Details:
- Title: Customer Support Representative II (Part time)
- Location: 100% Remote
- Duration: 36 Months Contract
Role Overview:
The successful candidate will provide information/solutions as frontline support to channel partners, customers, and Company personnel on product related inquiries on moderately complex policies, issues, and concerns to optimize customer satisfaction and retention. (Note: products may include parts, whole goods, or product related services.)
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Duties:
- Provide responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
- Effectively document customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
- Distribute additional product/service/policy information to customers, dealers, and personnel.
- Develop common solutions to problems with team members to maintain required service levels.
- Maintain the accuracy and availability of customer related information online.
- Assist in the promotion of products/services/programs through special program offerings, special mailings and pro-active user contact.
- Negotiate with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through the careers page.
This position will be part-time at night to help support European dealers. The successful candidate will be working with a tool called Expert Connect. This is a web and mobile app that allows dealers to communicate with their customers via calls, texts, WhatsApp, etc all in one place while immediately creating a ticket for documentation, combining calls into writing. In this role, you would be helping Dealers with support of the tool.
Example questions would be:
- How do I add someone to the team?
- How do I invite a customer?
- Can you please train me on this feature of the tool?
The tool also acts as a translator, allowing the candidate to aid those in non-English speaking regions.
The ideal candidate:
The ideal candidate for this job will have interests in one of the following areas:
- Software Development
- Agriculture
- Product Development
- Digital Products
- Customer Support
Requirements:
- Self-starter
- Solution oriented
- Ability to problem solve
- Excellent written and verbal communication skills
- Solid work history and proven dependability
About BCforward:
BC forward began as an IT business solutions and staffing firm. Founded in 1998, BC forward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BC forward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BC forward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BC forward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
Interested candidates please send resume in Word format Please reference job code 209628 when responding to this ad.
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