Distinguished donors. Hours of learning. One hugely influential role.
RELATIONSHIP EXECUTIVE
Salary: £24,150 - £26,250 per annum
Contract type: Fixed Term Contract/Secondment Opportunity - 30th June 2024
Hours: 35 hours/week, Full-time. We are open to flexible working arrangement i.e., compressed hours.
Location: Home-based role. The Division covers Central London, Greater London and Hertfordshire ( ideally candidates will live on patch or within 20 miles of the border, as this is a secondment/fixed term opportunity we are willing to be flexible in terms of location.)
Application Deadline: Sunday 14th May 23:55
Interview dates: 25th & 26th May via Microsoft Teams
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who wants to develop their skills, someone like you.
We have an exciting opportunity for Relationship Executive who will work within the divisional team to manage individual, group and corporate supporter relationships. They provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship Managers to extend their journey.
This is a home-based flexible role, which will require travel across your division including the London Head Office for meetings once every two months.
What will I be doing?
Manage initial and ongoing contact for low, mid value and light touch relationships including and not limited to, individuals, fundraising groups, corporate organisations, and Free Will service acquisitions within the region
Provide excellent customer service to support fundraisers via phone, mail, and e-mail, enhancing their fundraising experience and driving increased income and lifetime value
Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will
Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters
Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys
Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets
Work with wider divisional team and drive supporter recruitment and re-engagement
Ensure supporter records are entered and maintained on systems and associated pipelines
What skills are you looking for?
Experience of providing excellent customer service
Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone
Good listening skills to build effective and valuable relationships with supporters
Ability and confidence to solve straightforward problems with the direction, guidance, and support of colleagues
Build internal networks for collaboration and knowledge sharing across the region and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately
Excellent attention to detail and experience of entering and managing data in a database system
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to Beat Cancer. We think that’s impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.
For the full job description and more information about working with us view our candidate pack.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
For more information on this career opportunity please visit our website or contact us at [email protected].
For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, Twitter and YouTube.
There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We’re committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected].
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
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