This blog is the second in a two-part Series and was adapted from The Enterprisers Project.
At a time when CIOs can use cloud infrastructure to turn on new money-making services for customers overnight, how should we measure IT success? Hint: It's not about uptime.
In part 1 of this series, we talked about how traditional IT Metrics such as server capacity, I/O, utilization, and Network Throughput are less relevant today in our highly-digital world. Connecting the dots from these metrics to customer and business-oriented measures is imperative to bring ROI to the organization at large.
With automation increasingly handling the noisy alerts and routine issues, ITOps teams can focus on analyzing business processes and goals and the data which measures them.
Old and New ITOps metrics
| Old | New |
| CPU utilization | Items per order |
| IOPS | Time to complete an online transaction |
| Capacity | Service/subscriptions per customer |
| Latency | Digital interactions per customer |
| Network throughput | Cross-sell/upsell revenue |
| MTTD/MTTR | Employee satisfaction rates with digital tools |
| Time to acknowledge/respond | Employee productivity (invoices approved, contracts created, programs completed, reports generated, customer issues resolved, etc) |
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This post first appeared on Simplifying Cloud Management With OpsRamp: Part 1, please read the originial post: here
